Director Digital Technical Product Owner - Communications & Digital Engagement

0000050823 RBC Insurance Services Inc.; Mississauga; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading financial services company is seeking a Director of Digital Technical Product Owner to transform communications and digital engagement. The role involves strategic oversight of digital transformation initiatives, requiring expertise in cloud platforms, API orchestration, and stakeholder engagement. This position offers a hybrid work environment and an opportunity to drive significant technological change.

Qualifications

• 10+ years experience bridging business and technology in modern development stacks.
• Familiarity with regulated communication frameworks in insurance/financial services.
• Leadership in agile teams with experience in digital initiatives.

Responsibilities

• Own Communications as a Product by developing a unified strategy.
• Build and operationalize a Communication Orchestration Engine.
• Establish governance for communication preferences and privacy.

Skills

Stakeholder engagement

Agile experience

API orchestration

Event-based architecture

Operational design

Education

MBA, BCOM, BSc, BEng or similar qualifications

Tools

Salesforce

Adobe Analytics

Docker

Kubernetes

Job description

Director Digital Technical Product Owner - Communications & Digital Engagement

Apply locations: MISSISSAUGA, Ontario, Canada; TORONTO, Ontario, Canada
Time type: Full time
Posted on: Posted 4 Days Ago
End Date: July 28, 2025 (9 days left to apply)
Job requisition id: R-0000126190

Job Summary

Job Description

What is the Opportunity?

The Director of Technical Digital Product - Communications & Digital Engagement, is responsible for transforming RBC Insurance digital technologies. This role requires a deep understanding of financial market technology and future state technical architecture, advocating for target systems across our digital product suite.

Currently, messaging to clients and advisors is siloed, lacking centralized ownership and governance, leading to inconsistent experiences and scalability issues. This role will own communication and document infrastructure as a digital product, driving vision, strategy, governance, and platform coordination to enable privacy-compliant communications at scale.

The candidate will liaise between technology teams, digital product teams, and business leads, surfacing technological risks and driving digital transformation initiatives. The role involves working internally and with vendors/suppliers.

Responsibilities

1. Own Communications as a Product: Develop a unified strategy for outbound communications and document workflows across channels.
2. Build & Operationalize a Communication Orchestration Engine: Create a centralized layer for message triggering, deduplication, and cross-channel coordination.
3. Overhaul Document Management & Delivery Infrastructure: Build a centralized document inventory, standardize templates, and ensure linkage with identity platforms.
4. Integrate Consent, Preferences & Suppression Logic: Govern communication preferences, integrating with privacy teams and compliance frameworks.
5. Implement Scalable Access & Permissions Governance: Build role-based access models tied to enterprise identity systems.
6. Create a Unified Intake, Triage & SLA Model: Develop workflows, KPIs, and operational playbooks for demand management.
7. Operationalize Communication Monitoring & Incident Response: Establish real-time monitoring, alerting, and incident response frameworks.
8. Build Analytics & Optimization Capabilities: Partner with analytics teams for dashboards, A/B testing, and performance improvements.
9. Ensure End-to-End Documentation & Knowledge Sharing: Maintain documentation, onboarding guides, and training materials.
10. Align Strategic Communication Roadmap with Enterprise Transformation: Synchronize communication strategies with digital experience priorities and participate in governance councils.
11. Additional Responsibilities: Manage product backlogs, define product vision, collaborate with development teams, and guide digital strategy and architecture.

Qualifications

Must have

• 10+ years experience bridging business and technology in modern development stacks, including cloud platforms.
• Understanding regulated communication frameworks in insurance/financial services.
• Familiarity with platforms like Salesforce, SFMC, SMTP, CDPs, identity, and consent architectures.
• Knowledge of event-based architecture, omnichannel orchestration, audience segmentation, and message throttling.
• Strong stakeholder engagement, operational design, and Agile experience.
• Knowledge of API orchestration, business process modeling, DevOps, CI/CD, cloud deployment.
• Product management experience, including roadmaps, web/mobile capabilities, and data-driven decisions.
• Leadership in agile teams, UX, technical, and functional domains.
• Ability to communicate business needs in tech language and vice versa.
• Strategic mindset for technology and product management.
• Experience leading complex digital initiatives and building scalable solutions.

Nice to Have

• Experience with Snowflake, Adobe Analytics, Google BigQuery, Docker, Kubernetes, Java, React, Spring Boot, cloud platforms (Azure, AWS, GCP), microservices, event-driven apps, Salesforce certifications, and financial services cloud.

Education & Experience

• MBA, BCOM, BSc, BEng or similar qualifications.

Working Conditions

• Hybrid work environment, minimum 3 days in-office.
• Fast-paced environment requiring focus, adaptability, and attention to detail.

#LI-Hybrid #LI-POST #TechPJ

Additional Details

Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR, MISSISSAUGA

City: MISSISSAUGA

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: INSURANCE

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-05-21

Application Deadline: 2025-07-28

Note: Applications accepted until 11:59 PM the day before the deadline.

Inclusion & Equal Opportunity

At RBC, we foster an inclusive workplace with diverse perspectives, supporting our growth and innovation. We are committed to respect, belonging, and opportunity for all.

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