Director, Digital Solutions & Delivery

Northern Credit Union; Ontario; On-site; CAD 90,000 - 120,000; Full time

Job summary

A regional financial institution in Ontario is seeking a Director of Digital Solutions & Delivery to oversee the strategic development and implementation of digital banking products. The ideal candidate will have extensive experience in digital banking and product management, strong leadership skills, and a member-centric mindset. This full-time role emphasizes innovation and compliance with cybersecurity protocols, offering competitive benefits.

Benefits

Employee Win / Win Program to support local charities

Staff rates on a variety of products & services

Pension plan

Qualifications

• 7–10 years of experience in digital banking, product management, or technology leadership roles.
• Strong grasp of emerging technologies and digital user expectations.
• Member-centric mindset and passion for innovation in financial services.

Responsibilities

• Oversee development and enhancement of digital banking products and services.
• Manage delivery of digital projects including online banking and mobile apps.
• Ensure compliance with regulatory standards and cybersecurity protocols.

Skills

Digital banking experience

Product management

Leadership skills

Excellent communication

Education

Bachelor’s degree in Information Technology, Business, or related field

MBA, PMP, Agile certification

Tools

Core banking systems

APIs

Cloud-based platforms

Digital security protocols

Job description

Join to apply for the Director, Digital Solutions & Delivery role at Northern Credit Union

Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members' lives by providing them tools to achieve their financial goals. As a key player in the financial services marketplace of Northern Ontario, we are excited to announce that we are currently seeking a Director of Digital Solutions & Delivery .

The Director of Digital Solutions & Delivery is a strategic leadership role responsible for overseeing the end-to-end development, implementation, and enhancement of digital banking products, platforms, and services. This role ensures the delivery of seamless, innovative, and secure digital experiences that align with the credit union’s strategic objectives and technology capabilities. Working cross-functionally with IT, Marketing, Operations, and external partners, the Director drives digital transformation and supports scalable, member-centric growth across all digital channels.

The role oversees the end-to-end delivery of digital projects—including online banking, mobile apps, onboarding platforms, and payments—while ensuring seamless integration with core systems and third-party applications. The Director manages a team of digital professionals and vendor partnerships to drive innovation, maintain high-quality execution, and deliver secure, user-friendly experiences. Using member feedback and analytics, the role continuously improves digital touchpoints in collaboration with Marketing and Member Services. Additionally, the Director ensures compliance with regulatory standards, cybersecurity protocols, and risk management frameworks, supporting governance and audit readiness across all digital initiatives.

Preferred candidates will possess the following qualifications :

• Bachelor’s degree in Information Technology, Business, Digital Strategy, or related field.
• MBA, PMP, Agile certification, or similar credentials are considered assets.
• 7–10 years of experience in digital banking, product management, or technology leadership roles, preferably within financial services or a credit union.
• Experience working with core banking systems, APIs, cloud-based platforms, and digital security protocols.
• Strategic thinker with a strong grasp of emerging technologies and digital user expectations.
• Strong leadership and project delivery skills with a focus on execution and outcomes.
• Excellent communication, stakeholder engagement, and cross-functional collaboration skills.
• Member-centric mindset and passion for innovation in financial services.
• Employee Win / Win Program to support local charities
• Staff rates on a variety of products & services
• Pension plan

Deadline for Applications : July 24th, 2025

We thank all applicants — however, only those selected for an interview will be contacted.

Northern Credit Union is an equal opportunity employer and committed to providing an accessible recruitment process for all candidates. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodations at any stage of the application or interview process, please contact the Human Resources Department.

Seniority level

Director

Employment type

Full-time

Job function

Information Technology

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