Director, Digital Operations

Flair Airlines; Vancouver; On-site; CAD 120,000 - 160,000; Full time

Job summary

Flair Airlines is seeking a Director of Digital Operations to lead IT strategy and team management at their Vancouver office. This high-impact role involves overseeing digital platforms to enhance operational efficiency and ensure compliance with cybersecurity standards. Candidates should have significant experience in IT operations, strategic leadership, and a proven track record of managing cross-functional teams. A collaborative and innovative approach is essential for success in this dynamic environment.

Benefits

Comprehensive Salary

Comprehensive Benefits

Retirement Savings

Unlimited Travel Perks

Qualifications

• Minimum of 8-10 years of experience in IT operations.
• At least 5 years in a leadership role.
• Extensive experience with large-scale technology operations.

Responsibilities

• Manage multiple complex projects for digital platforms.
• Oversee the stability and performance of IT platforms.
• Lead a diverse team and ensure system enhancements.

Skills

Leadership

Strategic Thinking

Problem Solving

Collaboration

Innovation

Education

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field

Master’s degree

Job description

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach—but we don’t take ourselves too seriously.

Your Team

Join Flair’s Technology and Innovation team, where digital infrastructure and operational excellence intersect to power our airline’s growth. As the Director, Digital Operations, you will lead a team of system administrators, business analysts, product owners, and technical project managers responsible for the platforms that support daily operations across the airline. You’ll work closely with key business units—including Airport and Flight Operations, Revenue Management, Network Planning, and Security—as well as with our Software Engineering, Data, and Product teams. Together, you’ll ensure system stability, vendor accountability, and continuous improvement across mission-critical platforms such as PSS, DCS, EFB, and crew systems. This is a high-impact leadership role focused on enabling digital solutions that drive operational efficiency and scale.

This role is based on-site at our Vancouver, BC (YVR) or Calgary (YYC) office.

A Day In The Life

• Manage multiple complex projects, balancing short-term operational demands with long-term IT strategy.
• Manage budgets, resources, and timelines for digital platforms and systems, ensuring cost-effectiveness and efficiency.
• Ensure IT systems support operational efficiency, compliance, scalability, and cybersecurity requirements.
• Oversee the stability, security, and performance of the airline’s IT and digital platforms.
• Lead patch management processes, ensuring timely deployment of software updates and vulnerability remediation.
• Collaborate with internal security teams or third-party vendors to identify and mitigate potential threats and maintain compliance with industry standards.
• Prioritize system enhancements, integrations, digital transformation initiatives, and security improvements.
• Oversee incident response, risk management, and IT/digital platforms governance.
• Lead a diverse team of IT professionals, fostering a high-performance culture.
• Manage vendor relationships to ensure service excellence and cost-effectiveness, and compliance with security requirements.
• Oversee change management and risk mitigation strategies for IT projects, ensuring smooth transitions and minimal operational disruptions.
• Provide mentorship and career development opportunities to the team.
• Drive continuous improvements in system reliability and performance.
• Work closely with Product, Engineering, and Data teams to support business-as-usual (BAU) operations and new business initiatives.
• Ensure digital services enhance user experience, operational resilience, and business outcomes.
• Develop and execute IT strategies that align with business objectives
• Oversee the development, deployment, and optimization of enterprise data platforms and analytics solutions.
• Define best practices for data management, governance, accessibility, and protection to support data-driven decision-making.
• Perform other duties as assigned.
  
  

What You Bring To The Role

The preferred candidate should exemplify Flair's core values of respect, honesty, accountability, and efficiency while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education:
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. Master’s degree preferred.
• Experience:
• Minimum of 8-10 years of experience in IT operations, with at least 5 years in a leadership role
• Extensive experience in managing large-scale technology operations, digital product development, and data analytics initiatives is a plus
• Proven track record in setting and executing IT strategies that align with overall business goals and objectives.
• Knowledge of cloud platforms, cybersecurity best practices, and IT service management frameworks.
• Strong experience in managing cross-functional teams and collaborating with senior leadership to define and drive the digital roadmap.
• Hands-on experience with leading data analytics platforms and systems, ensuring they deliver actionable insights that drive business decisions.
• Demonstrated success in overseeing the implementation and optimization of IT infrastructure,
• Experience in managing budgets, timelines, and resources for IT operations and digital product initiatives.
• Background in managing change management processes, with the ability to lead IT teams through periods of growth, transformation, or innovation.
• Experience overseeing cybersecurity initiatives related to system hardening, patch management, vulnerability assessments, and compliance.
• Skills and Abilities:
• Strategic thinking with the ability to align IT and digital operations with the company’s digital transformation vision.
• Leadership and people management with proven success in leading high-performing IT teams.
• Problem-solving expertise in handling complex IT challenges with agility and efficiency.
• Collaboration and communication skills with the ability to engage stakeholders at all levels.
• Innovation and continuous improvement, driving process enhancements and technology adoption.
• Proven ability to lead, mentor, and inspire cross-functional teams in digital product development and data analytics.
• Ability to translate complex technical concepts into actionable insights for executive leadership and key stakeholders.
• Strong ability to manage budgets, timelines, and resources for IT and digital initiatives.
• Ability to drive digital transformation while ensuring organization-wide adoption.
• Capable of balancing business innovation with risk mitigation in digital operations.
• Requirements:
• Clear criminal record check and satisfactory references
• Ability to maintain a valid Passport to accommodate work travel.
• Must be legally eligible to work in Canada without restriction.
  

Why You’ll Love Working Here

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

Benefits

From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being—because when you’re at your best, so are we. This benefits package includes:

• Comprehensive Salary– A salary that reflects your experience and contributions.
• Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.
• Retirement Savings – A pension plan with employer-matched contributions.
• Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.
  
  

If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!

Your Career, Your Journey—Join Flair!

If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to reviewing your application.

Apply by: June 14, 2025

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.

Website: flyflair.com