Director, Digital Hybrid Advice

Aviso Wealth; Toronto; On-site; CAD 128,000 - 160,000; Full time

Job summary

A leading wealth management firm in Toronto is seeking a Director, Digital Hybrid Advice. The successful candidate will lead the design and implementation of a new Digital Hybrid Advice offering aimed at enhancing client investment journeys. This role requires a blend of strategic leadership and robust product development experience, especially in the online investment sector. The ideal candidate will have significant experience and a proven track record in delivering client-centric financial solutions.

Benefits

Competitive compensation package

Excellent health, dental and insurance benefits

Generous vacation time

Learning & development programs

Regular social events

Qualifications

• 10 years of direct experience leading product development initiatives.
• Effective communication skills: ability to influence without authority.
• Experience with digital wealth products, a strong asset.

Responsibilities

• Lead the design, building, and running of a Digital Hybrid Advice offering.
• Collaborate with business partners to design a hybrid solution.
• End-to-end oversight and leadership of the digital solution.

Skills

Client-centric solutions

Leadership

Analytical skills

Collaboration

Communication skills

Education

Bachelor’s degree

MBA

Job description

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We’re looking for a Director, Digital Hybrid Advice reporting to the Vice-President Product, Direct Investing in Aviso’s Direct Investing business.

Reporting to the VP Product, Direct Investing the Director, Digital Hybrid Advice is responsible for leading the design, building and running a new Digital Hybrid Advice offering at Aviso. This leading client offering will support the needs of clients as they grow along their investment journey. Working across multiple lines of business and integrating with a robust new platform, this role will provide a solution for Direct to Consumer, Credit Union and National Partner clients and members.

Who you are:

• Service – You put your clients’ needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
• Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members

What your day looks like:

Directly Responsible To:

• Re-imagine how Robo advice can transform to a Hybrid Advice solution to address the evolving needs of investors including managing the Qtrade Guided Portfolio offering
• Design a product targeted to investors who do not have sufficient assets or are price sensitive to traditional investment solutions but want access to financial advice
• Collaborate with key project sponsors from business and functions at Aviso, including Digital, Operations, Marketing, Legal, Compliance and industry players to conceptualize and design a hybrid advice solution to meet the needs of investors with a desire to serve digitally and/ or who are just starting their investing journey
• Define and develop what forms of advice would be permitted and used (i.e. use of AI technology vs. human advisor interface)
• Develop client engagement and nurturing program to build client competence and confidence once they are onboarded to the digital/hybrid solution
• Develop easy onramps to facilitate or migrate Digital/Hybrid investors to either Direct Investing or full-service brokerage

In partnership with a team of experts across Aviso:

• In collaboration with business partners, propose the underlying product investment offering and associated pricing for this new offering
• Develop the business case in conjunction with key stakeholders from marketing, finance, and other areas to seek funding approval
• End-to-end oversight and leadership as we build the Digital Hybrid Advice solution
• Engaging and strong collaboration with a cross-functional team to support initiative planning, solution design, development, training, Go to Market plans and launch
• Tracking, measuring and reporting on business case success metrics
• End to end accountability for the digital/hybrid solution
• Blend deep consumer and market insights with technology to define and bring a new digital/hybrid solution to market
• Works closely with Finance and other sponsors to determine optimal pricing strategy for a digital/hybrid solution
• Collaborate with the research and analytics teams to understand competitive products and industry trends with the purpose to uncover future opportunities for growth and efficiencies
• Works closely with key sponsors and subject matter experts to define requirements
• Expertly leads team in conducting thorough and compelling business cases
• Collaborates with key stakeholders to create an exceptional and consistent customer experience
• Ensures new digital/hybrid solution aligns with the regulatory environment
• Work closely with Service and Operations to ensure that the Digital/Hybrid solution can be seamlessly integrated into Aviso’s operations

Your experience and skills:

• Bachelor’s degree required, MBA strongly preferred
• 10 years of direct experience leading product development initiatives in the online investment business
• Effective communication skills: ability to influence without authority and to partner across the organization
• Experience with digital wealth products, including self-directed trading and/or digital advice, considered a strong asset
• Strong leadership skills and effective mentoring skills to help motivate the team and offer challenges
• Excellent analytical skills: including business case development, ROI, competitive landscape analysis, and go-to-market strategy
• Experienced working with retail investors and distribution partners
• Demonstrated ability to understand competitive dynamics, identify business opportunities and develop market strategies, along with direct experience developing and refining product roadmaps with a proven track record of successful implementation
• Experience working in a hybrid or agile environment with technology teams
• Critical thinking skills are a must to uncover opportunities and go beyond the surface of issues
• Exceptional Program Management and leadership abilities
• Fluent communication skills in English are required and bilingual skills in French are an asset

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including thePersonal Information Protection and Electronic Documents Act (PIPEDA)and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page – Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $128,000 - $160,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.