Director Digital Business Solutions

Shared Health-Soins Communs; Winnipeg; Hybrid; CAD 140,000 - 190,000; Full time

Job summary

Shared Health is seeking a Director of Digital Business Solutions to build and manage a provincial team delivering digital business solutions across Manitoba. You will report to the executive director and lead a group focused on telecom, service desk, identity and access, and ITIL processes in a patient-centric health-care context.

The role requires strong leadership, diplomacy, and change management skills to drive adoption and continuous improvement across the provincial health system.

Qualifications

• 10 years of progressive ICT leadership experience in a large, distributed organization.
• Experience leading digital and business transformation programs.
• Experience negotiating vendor contracts and managing outsourced digital solutions.

Responsibilities

• Lead a provincial team delivering digital business solutions and services across Manitoba.
• Oversee ITIL processes, service delivery commitments, and vendor contracts.
• Collaborate with senior leaders to ensure adoption, optimization, and maintenance of technologies and services.

Skills

Leadership

LEADS framework familiarity

Strategic planning

Vendor management

Stakeholder engagement

Education

Post-secondary degree in technology/computer science/engineering

Tools

ITIL

Enterprise systems

Job description

Requisition ID: 408846

Position Number: 20046537

Posting End Date: August 28, 2026

City: Flexible in Manitoba

Employer: Shared Health

Site: Digital Health Air Canada - 330 Portage Ave

Department / Unit: Digital Business Services

Job Stream: Non-Clinical

Union: Non Union

Anticipated Start Date: 09/17/2026

FTE: 1.00

Anticipated Shift: Days;Standby coverage as required, On Call

Work Arrangement: Hybrid

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Salary Is Commensurate With Education And Qualifications.

Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

Digital Health focuses on supporting clinical and business systems as the foundation for leveraging electronic data in the delivery of health-care services. Digital Business Solutions within Digital Health supports the introduction, use, optimization and sustainment of effective business administrative solutions, effective business processes, systems, services and technologies for the provincial health care system in Manitoba.

We have an opportunity for a director digital business solutions, who will build and manage a provincial team with a culture of client service to provide digital business solutions in support of the strategic and operating plans of Shared Health and its service delivery organizations (SDOs). Reporting to the executive director, this director will take a primary role in a key area of business services delivering business processes and services including telecom, service desk, identity and access, and the ITIL processes; will lead a team to deliver on all service level commitment; and will collaborate with senior leaders across the health system. The director will lead organizational change, ensure ongoing adoption, optimization, deployment and maintenance of technologies and related equipment, support and manage vendor contracts, and ensure effective services are provided to support overall organizational and business system requirements in the provincial health system. The successful candidates’ leadership, professionalism, diplomacy, and continuous improvement orientation will be evident as they collaborate with clients and colleagues to provide excellent customer service, identify system solutions, and support an integrated province-wide health-care system that provides multiculturally respectful health services delivery.

As this role is provincial in nature, the work location is flexible within Manitoba and will be made in consultation with the successful candidates.

Experience

• 10 years of progressive experience in the delivery of technological and/or operational changes across a large, geographically dispersed ICT services organization and sustaining the delivery of 24/7/365 support including:
  • 5 years of experience managing a client service focused team in the delivery and maintenance of digital business applications, systems and solutions.
  • 5 years of experience developing and implementing annual operating plans focused on client service and leading multiple project teams in the deployment of digital business applications, systems and solutions.
  • 5 years of experience influencing senior management, key stakeholders, and negotiating and managing vendor contracts for outsourced digital business solutions, applications and hardware contracts.
  • 5 years of experience working with enterprise systems.
  • 5 years of experience leading digital and business transformation programs.

Education (Degree/Diploma/Certificate)

• Post-secondary degree in technology, computer science or engineering from an accredited educational institution.
• An equivalent combination of education and experience may be considered.

Certification/Licensure/Registration

• Active member in good standing of an associated regulatory body as appropriate.

Qualifications And Skills

• Demonstrated mid to senior level leadership capabilities. The provincial health system in Manitoba has adopted the LEADS in a Caring Environment framework .

Physical Requirements

• Must be able to work safely in a typical computerized office environment with frequent meetings at multiple sites throughout the organization, and to lift and carry items of up to approximately 10 kg.
• Interruptions to respond to questions are common; dedicated and focused time for planning and concentration can be scheduled.
• Travel throughout the province requiring a valid Manitoba driver's license and use of a personal motor vehicle.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.