Director, Digital Apps & Innovation — Customer & Cargo

Air Canada; Toronto; On-site; CAD 180,000 - 280,000; Full time

Job summary

Air Canada seeks a Director of Application Development to lead the design, development, and delivery of customer digital applications and in-house cargo systems. You will shepherd a portfolio spanning aircanada.com content, CMS, CIAM, marketing assets, and cargo platforms through a transformative journey.

You will drive Delivery and Innovation COEs, champion modern engineering, insource talent, and partner with key vendors to accelerate AI adoption, CI/CD, and scalable architectures in a

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field; equivalent experience may be considered.
• 10+ years of experience in digital application development, with at least 5 years in a leadership role.
• Proven success in leading digital transformations, including insourcing and modern development practices.
• Deep technical expertise in web/mobile development, microservices, cloud-native architecture, and APIs.
• Experience integrating AI/ML or Generative AI into product lifecycles is a strong asset.
• Strong understanding of Agile, DevOps, and CI/CD best practices.

Responsibilities

• Provide strategic and hands-on leadership for teams delivering Air Canada’s digital applications.
• Oversee delivery of robust, scalable, secure applications with focus on performance and UX.
• Own end-to-end product delivery from development to production support.
• Collaborate with stakeholders across Digital, Marketing, Loyalty, and HR to align features with priorities.
• Manage budgets, staffing plans, and continuous improvement metrics.

Skills

Leadership

Digital Transformation

CI/CD

AI/Generative AI

Cloud-native

Education

Bachelor’s degree in Computer Science, Software Engineering, or related field

Tools

Microservices

Cloud-native architecture

API ecosystems

Job description

Air Canada seeks a Director of Application Development to lead the design, development, and delivery of customer digital applications and in-house cargo systems. You will shepherd a portfolio spanning aircanada.com content, CMS, CIAM, marketing assets, and cargo platforms through a transformative journey.

You will drive Delivery and Innovation COEs, champion modern engineering, insource talent, and partner with key vendors to accelerate AI adoption, CI/CD, and scalable architectures in a