Director, DB Pension Administration

LifeWorks; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading health and well-being provider is seeking an experienced Director to lead their Pension Administration team. This strategic role requires over 12 years of relevant experience, strong organizational and leadership skills, and proficiency in both English and French. The Director will be responsible for driving operational excellence, ensuring client satisfaction, and fostering business growth within the department.

Benefits

Inclusive culture

Accommodation for applicants with disabilities

Focus on health and well-being

Qualifications

• Over 12 years of relevant experience.
• Strong analytical skills to tackle challenges.
• Exceptional organizational, control, and planning skills.

Responsibilities

• Represent the Pension Plan Administration team to clients.
• Drive growth and evolution of the department.
• Supervise and inspire team resources.
• Support team in executing mandates and projects.
• Develop and manage budgets, ensuring compliance.
• Elevate client satisfaction with innovative solutions.
• Identify and propose process enhancements.
• Foster new business relationships and explore new markets.

Skills

Organizational Skills

Problem Solving

Communication Skills

Leadership

Customer Service

Ability to build interpersonal relationships

Language Proficiency in French

Language Proficiency in English

Education

Bachelor's degree in Mathematics, Finance, Administration, or Actuarial Science

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental, and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers, and employees.

Join our team and discover what we can accomplish together.

We are seeking an experienced Director to lead our Pension Administration team, delivering exceptional service to our diverse client portfolio. This strategic leader will drive operational excellence, ensure sustainable business growth, and maintain high client satisfaction and employee engagement.

What You'll Do

1. Be the Face of TELUS Health: Represent our Pension Plan Administration team to current clients and during exciting submissions.
2. Drive Innovation: Contribute to the growth and evolution of our department, always staying ahead of industry practices to bring fresh ideas.
3. Lead by Example: Act as a senior service manager for client accounts, providing top-tier service and support.
4. Mentor and Guide: Supervise and inspire team resources to achieve exceptional results.
5. Project Excellence: Support the team in executing a variety of mandates and projects, ensuring successful outcomes.
6. Finance Mastery: Develop and manage budgets for your mandates, ensuring compliance and efficiency.
7. Client Satisfaction: Elevate client satisfaction by truly understanding their needs and offering innovative solutions.
8. Process Improvement: Identify and propose enhancements to our processes for better performance.
9. Business Growth: Foster new business relationships, secure agreements with existing clients, and explore new markets with potential clients.

What You Bring

1. Experience: Over 12 years of relevant experience backing your expertise.
2. Educational Background: Bachelor's degree in Mathematics, Finance, Administration, Actuarial Science, or another relevant field.
3. Organizational Skills: Exceptional organizational, control, and planning skills.
4. Problem Solving: Strong analytical skills to tackle and resolve challenges.
5. Communication Skills: Stellar communication skills with the ability to build and sustain strong interpersonal relationships.
6. Leadership: Strong team management skills with motivational leadership.
7. Customer Service: Excellent customer service skills ensuring client satisfaction.
8. Language Proficiency: Command of both French and English, spoken and written.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require working at a Data Center and/or having access to detailed knowledge of technology related to client service delivery are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers, and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) involved in the selection process.