Director, DB Pension Administration

LifeWorks; Fredericton; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a visionary Director to lead its Pension Plan Administration department. This role demands a dynamic leader with over 12 years of experience to enhance client satisfaction, oversee service delivery, and drive departmental success. You will be at the forefront of industry innovations while managing a dedicated team. Join a purpose-driven organization that values diversity and fosters a culture of innovation, where your contributions will significantly impact health outcomes for clients and communities. If you are ready to make a difference in a collaborative environment, this opportunity is for you.

Qualifications

• Minimum of 12 years of relevant experience.
• Fluency in both French and English, spoken and written.

Responsibilities

• Act as the face of TELUS Health Pension Plan Administration to current clients.
• Oversee client accounts and ensure exceptional service delivery.
• Develop budgets for projects and ensure compliance.

Skills

Organizational Skills

Analytical Skills

Communication Skills

Leadership

Customer Service

Team Management

Education

Bachelor's degree in mathematics

Bachelor's degree in finance

Bachelor's degree in administration

Bachelor's degree in actuarial science

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental, and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers, and employees.

Join our team and discover what we can accomplish together.

Are you ready to lead and innovate in a dynamic environment? TELUS Health is searching for a visionary Director to join our Pension Plan Administration department. As a key leader, you will shape the future of our team, engage with clients, and drive our department's success.

What you’ll do

1. Client Representation: Act as the face of TELUS Health Pension Plan Administration to current clients and during submissions.
2. Department Evolution: Contribute to the continuous improvement and growth of our department.
3. Industry Insights: Stay ahead of industry practices and share developments to enhance team performance.
4. Senior Service Management: Oversee client accounts and ensure exceptional service delivery.
5. Team Leadership: Supervise and manage team resources effectively.
6. Mandate Execution: Support the team in the execution of diverse mandates and projects.
7. Budget Management: Develop budgets for your projects and ensure compliance.
8. Client Satisfaction: Listen to client needs and propose innovative solutions to enhance satisfaction.
9. Process Improvement: Suggest and implement improvements to our processes.
10. Business Development: Cultivate new business relationships, secure agreements with existing clients, and identify new market opportunities.

What you bring

1. Experience: Minimum of 12 years of relevant experience.
2. Educational Background: Bachelor's degree in mathematics, finance, administration, actuarial science, or a related field.
3. Organizational Skills: Excellent organizational, control, and planning abilities.
4. Problem Solving: Strong analytical skills to identify and solve problems.
5. Communication and Interpersonal Skills: Ability to develop and maintain positive relationships.
6. Team Management: Demonstrated success in team management.
7. Leadership: Motivational leadership that inspires others.
8. Customer Service: Exceptional customer service capabilities.
9. Language Proficiency: Fluency in both French and English, spoken and written.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodations for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require them to work at a Data Center and/or have access to detailed technology related to client service delivery are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers, and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) involved in the selection process.