Director, Customer Strategy & Solutions

SaskPower; Saskatchewan; On-site; CAD 90,000 - 120,000; Full time

Job summary

SaskPower is seeking a strategic leader to enhance customer experience and affordability programs. The role involves leading a team, developing policies, and engaging with the community to promote energy efficiency. Candidates should possess strong leadership skills and a relevant degree. A commitment to diversity and inclusion is essential.

Qualifications

• Ten years of related experience in business areas like customer experience and market research.
• Ability to foster a culture focused on safety, innovation, and teamwork.

Responsibilities

• Lead a team to improve customer experience and affordability of power.
• Develop and implement customer policies and strategies.
• Engage with customers and associations to promote programs.

Skills

Leadership

Strategic Thinking

Negotiation

Team Development

Customer Experience

Education

Degree in Business Administration

Master of Business Administration (MBA)

Job description

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We generate more than just power for the people of Saskatchewan. We also offer some of the best jobs in the province. Our challenging careers will help you grow, while being surrounded by a team committed to safety, openness, collaboration and accountability. We offer highly competitive salaries and benefits packages to our employees. If you’re someone who thrives in a team environment and doesn’t shy away from a good challenge, join us!

Apply no later than 05/29/2025 to be considered for this opportunity.

KEY ACCOUNTABILITIES:

• Leadership: Lead a team of professionals to strategically position SaskPower to improve customer experience across all customer channels while making an impact on the affordability of power; building business cases for investment decisions related to policies and programs.
• Customer Affordability Programs: Lead the team responsible for building and supporting SaskPower’s customer affordability and energy efficiency programs.
• Customer and Market Intelligence: Leverage market research, insights, networks, partner agencies and benchmarks across industries in North America and landscapes to inform corporate policies, strategies and plans related to supporting both the customer and SaskPower in the dynamic electric utility space.
• Customer Policy: Develop, adjust and implement customer policies to remain current and reflective of business needs and customer experience.
• Customer Experience: Oversee the overall customer experience strategy and the Customer Plan for the corporation.
• External Outreach: Engage with customers and associations, both directly and also by participating in community and public events to increase awareness of affordability and energy efficiency programs. Public speaking and visible leadership is a key component of this role.
• Secure and leverage federal funding to maintain and launch programs that enable customers to have affordable power.

KNOWLEDGE/SKILLS/ABILITIES:

•Degree in Business Administration, Commerce, Engineering or other related equivalent AND/OR;
•Master of Business Administration (MBA) would be considered an asset AND/OR;
•Ten (10) years of related experience in any of the following business areas: leading and implementing innovative technology-related product and program projects; leading new business or service development opportunities related to energy efficiency or customer generation; leading projects in a digital and interactive environment, including collaboration with internal technology stakeholders and external suppliers; and/or leading Customer Experience and Market Research functions AND/OR;
•Team leader with the ability to foster and improve the long-term development and growth of a department and managerial staff
•Ability to apply a strategic focus to all areas of responsibility and manage innovative departmental practices in a continually changing environment
•Ability to impact and influence employee engagement while building and maintaining effective relationships
•Results oriented and strategic thinker with the ability to negotiate and manage complex and confidential issues with extreme sensitivity and professionalism
•Ability to foster a culture focused on safety, innovation and teamwork
•Demonstrated skill in SaskPower’s competencies
•Must have a continuing record of professional development

A suitable combination of relevant education and experience may also be considered

Candidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study and/or presentation.

At SaskPower, we believe in the importance of diversity and inclusion. We’re dedicated to creating and cultivating an inclusive workplace and a workforce that represents the communities we serve.
We acknowledge and recognize equity groups designated by the Canadian Employment Equity Act . These include:

• Indigenous Peoples
• members of Visible Minority Groups
• persons with disabilities
• women
• LGBTQ2S+ community
• persons who served and are serving in the military
• newcomers to Saskatchewan

We base our selection process on merit and encourage all diverse groups to participate fully.

As part of our ongoing commitment to reconciliation, we prioritize hiring Indigenous Peoples as we recognize and respect their knowledge and experience. We acknowledge the barriers that affect equity groups, and we’re committed to addressing, mitigating and accommodating these barriers to strive for equity in the workplace. Learn more at Commitment to Diversity.

Follow us on LinkedIn to stay up to date on our latest job openings.

Please apply by 05/29/2025.

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