Director, Customer Journey

Insight Global; Old Toronto; On-site; CAD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a visionary Director to lead digital transformation within the banking sector. This dynamic role focuses on developing comprehensive digital strategies that enhance customer experience and operational efficiency. The ideal candidate will possess a strong leadership background, financial services expertise, and a strategic mindset to navigate complex challenges. You'll drive innovative technology adoption, manage change initiatives, and optimize costs while fostering a culture of continuous improvement. If you're ready to make a significant impact in a forward-thinking environment, this opportunity is for you.

Qualifications

• Director level experience with a strong track record of leadership.
• Exceptional strategic mindset and ability to execute.

Responsibilities

• Develop and implement digital strategies to improve customer experience.
• Oversee change management efforts and secure leadership buy-in.

Skills

Leadership

Financial services experience

Strategic mindset

Analytical skills

Cost management

Stakeholder management

PowerPoint skills

Excel skills

Change management

Digital product experience

Customer Journey experience

Job description

Job Description

Insight Global is seeking a Director for a Big 5 banking client for a 12-month contract. This role requires a visionary leader who can navigate the complexities of digital transformation within the banking sector, ensuring that the bank remains competitive and responsive to evolving market demands.

The Director will be responsible for developing and implementing comprehensive digital strategies that improve customer experience and operational efficiency. This includes leading the adoption of innovative technologies and digital solutions, and ensuring their seamless integration across various business units. The role demands a proactive approach to identifying opportunities for digital enhancement and fostering a culture of continuous improvement.

In addition to digital transformation, the Director will oversee change management efforts, ensuring that all initiatives are supported by robust change management plans. This involves securing leadership buy-in, providing coaching and support to managers and teams, and monitoring the impact of changes on employee behavior and business outcomes. Effective communication and stakeholder engagement are crucial to the success of these efforts.

Furthermore, the Director will manage cost optimization programs, aiming to enhance financial efficiency and sustainability. This includes identifying cost-saving opportunities, collaborating with finance teams, and implementing strategies that balance cost management with the bank's strategic goals.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf).

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Skills and Requirements

1. Director level experience with a strong track record of leadership
2. Financial services experience with a broad understanding of functions, products, and customer journeys within banking
3. Exceptional strategic mindset and ability to execute
4. Strong analytical mindset and storytelling through data
5. Cost management experience
6. Executive stakeholder management
7. Strong PowerPoint and Excel skills
8. Change management experience
9. Digital product experience
10. Customer Journey experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].