Director Consulting Delivery (Data Lead)

CGI; Halifax; On-site; CAD 100,000 - 160,000; Full time

Job summary

A leading IT consulting firm in Halifax is seeking a Director Consulting Delivery. The role involves managing delivery for large enterprise accounts, ensuring client satisfaction, and leading a team of professionals. The ideal candidate will have extensive experience in IT service delivery and financial management. This position requires strong leadership skills and the ability to foster client relationships.

Benefits

Team ownership

Health and well-being support

Career development opportunities

Qualifications

• 5+ years of experience in Data with hands-on technical skills.
• Minimum 8 years in the Information Technology industry.
• At least 5 years in a leadership role managing teams.

Responsibilities

• Act as primary delivery leader for banking enterprise account.
• Manage service delivery outcomes and client relationships.
• Lead a team and support their career development.

Skills

Client Management

Communications Management

Conflict Resolution

Delivery Management

Leadership

Education

Bachelor's degree in computer science or related field

Job description

Position Description :

CGI offers more than a job. We offer limitless opportunities to make a difference for the clients and communities we serve. Come join committed skilled and passionate people just like you. Explore CGI - your next career with Canadas leading IT firm.

Do you thrive in a challenging and fast-paced environment Are you excited about working with some of the worlds largest global companies Do you want the opportunity to tackle challenges and make a real difference We are seeking a Director Consulting Delivery to join our rapidly growing Atlantic Global Delivery Centre team.

As a Director Consulting Delivery the successful candidate will be responsible for end-to-end service delivery management client relationship management financial management and team leadership while managing service delivery for a large enterprise account and / or portfolio of accounts. To succeed you must be a customer focused process-oriented information technology professional with strong interpersonal and communication skills. You bring experience working with large multi-million dollar accounts and have a strong delivery focus. This director role will be responsible for the Data as a Service team and will be tasked with further elaborating and developing our Data Practice.

This role is onsite and can be located in Halifax NS or Moncton NB.

Your future duties and responsibilities :

Act as the primary delivery leader for a banking enterprise account and / or portfolio of accounts with responsibility for engagement financials client relationships and service delivery outcomes.

Service Delivery Management

Maintain a high level of client satisfaction by providing high quality high value services

Manage to SLAs and SLOs as appropriate

Manage client interactions meetings issues escalations and risks

Build / coordinate plans for continuous improvement and innovation initiatives

Apply CGI Quality principles methodologies processes and best practices which are in line with industry best practices

Identify opportunities to implement new technologies processes and application software optimization within the scope of the service

Client Relationship Management

Develop strong trusted relationships with internal and external clients by helping them achieve their goals through driving business outcomes via value-added services

Financial and Account Management

Assist in achieving CGIs business and strategic goals within a major account or portfolio of accounts

Meet or exceed budgeted revenue and margin targets

Develop and achieve forecasts

Manage team utilization

Develop annual account plans and budgets

Partner Management

Lead and manage a team of 25 employees (we call employees Partners at CGI)

Support the assignment recruitment and career development of team members in line with client needs and market evolution

Provide leadership mentoring training and coaching to team members and assist them in completing their delivery work efficiently and productively

Required qualifications to be successful in this role :

Strong background in Data (5 years) with hands-on technical skills

Minimum 8 years working in the Information Technology industry

At least 5 years of experience in a leadership role leading teams of more than 10 direct reports

IT professional services experience is required

Demonstrated deep understanding of and track record in IT service delivery

Proficiency in managing IT operations within budget and to a high degree of customer satisfaction

Solid financial skills and ability to work with complex financial models and P&L analysis

Solution development skills and expertise

Proposal development experience

Bachelors degree in computer science computer engineering or business or a combination of these disciplines

Asset Qualifications :

Experience supporting a banking client

ITIL certification in IT Service Management

PMI / PMP Certification

Knowledge of CMMI and ISO Quality management principles

Advanced degrees (such as Masters) are a strong asset

LI-SSCGI

Skills : Client Management

Communications Management

Conflict Resolution

Delivery Management

Leadership

What you can expect from us :

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process please let us know. We will be happy to assist.

Come join our teamone of the largest IT and business consulting services firms in the world.

Required Experience :

Director

Key Skills

Forklift,Customer Service,Organizational skills,Basic Math,Dealership Experience,Laundry,SyteLine,Warehouse Experience,Dispatching,Personal Injury Law,Translation,Project Coordination

Employment Type : Full-Time

Experience : years

Vacancy : 1