Director, Commercial Lines Operations

Hub International; Calgary; On-site; CAD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company as the Director of Commercial Lines Operations, where you will lead a diverse team and enhance operational excellence within the Prairies Region. This role is pivotal in aligning processes with strategic goals while fostering a culture of innovation and collaboration. You will leverage your extensive experience in commercial insurance to drive sales growth and develop your team's potential. With a commitment to inclusivity and professional development, this opportunity offers a dynamic work environment where your contributions will make a significant impact. Embrace the chance to shape the future of insurance with us!

Benefits

Flexible Work Arrangements

Paid Training

Extensive Learning Opportunities

Paid Day Off for Your Birthday

Competitive Compensation

RRSP Match

Inclusive Culture

Qualifications

• 10-15 years of commercial insurance experience required.
• 5-10 years managing a diverse team of insurance professionals.

Responsibilities

• Maximize efficiency and effectiveness of processes in the Commercial Department.
• Build and maintain strong insurance industry relationships.

Skills

Commercial Insurance Knowledge

Team Management

Analytical Skills

Communication Skills

Problem-Solving Skills

Business Acumen

Broker Management Software Proficiency

Organizational Skills

Education

CAIB Designation

High School Diploma or Equivalent

Tools

Broker Management Software

Microsoft Office

Job description

Ignite your potential. Impact what matters.

Hi, we’re HUB – a network of doers with diverse stories and a shared goal to support our clients and communities. We believe great work happens when people come together, fostering an environment where anyone can spark an idea and make a difference. Supporting each other helps us give more to others.

Partnering with us places you at the center of a vast network of specialists in risk, insurance, employee benefits, retirement, and wealth management. We bring clarity to a changing world with tailored solutions and unwavering advocacy, preparing you for tomorrow.

The Opportunity!

The Director, Commercial Lines Operations role focuses on maximizing the alignment, efficiency, and effectiveness of processes within the Prairies Region Commercial Department(s). It involves building and maintaining technical expertise and strong insurance industry relationships, supporting and increasing commercial sales, and providing growth opportunities for employees.

This role develops and maintains operational excellence by improving efficiencies and ensuring organizational systems are aligned with strategic goals, even during growth phases.

• Full-Time career based in one of our HUB Prairies Offices.

What you will bring to the role –

Experience & Education:

• Ideally, 10-15 years of commercial insurance experience.
• At least 5-10 years managing a diverse team of insurance professionals.
• CAIB Designation is required; maintain insurance licensing as needed.
• Experience managing across organizational boundaries is an asset.

Skills & Abilities:

• Advanced knowledge of personal lines, commercial, automobile, life, and travel insurance processes.
• Professional communication skills, ability to handle sensitive information confidentially.
• Strong analytical and problem-solving skills with decisive decision-making.
• Business acumen and strategic thinking.
• Results-oriented with effective time and resource management.
• Proficiency with Broker Management Software Systems and Microsoft Office.
• Excellent relationship-building skills and client service focus.
• Strong organizational skills and attention to detail.
• Ability to manage multiple projects under tight deadlines.
• Commitment to professional development and team development.

Why Join HUB?

• Inclusive and welcoming culture.
• Competitive compensation, benefits, RRSP match, and perks.
• Flexible work arrangements.
• Paid training and extensive learning opportunities.
• Opportunities for advancement and growth.
• Paid day off for your birthday.

What makes us different?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To support the aspirations of individuals, families, and businesses, empowering our employees to learn, grow, and contribute to their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking.
• Integrity: We do the right thing every time.
• Teamwork: We collaborate to maximize results.
• Accountability: We measure and take responsibility for outcomes.
• Service: We serve clients, communities, and colleagues.

Ready to join HUB and build a career in a rapidly growing industry? Apply today for the Director, Commercial Lines Operations position at one of our HUB Prairies locations.

If your qualifications surpass the minimum requirements, we encourage you to apply. We will keep your application on file for future opportunities.

Department: Business Operations

Required Experience: 10-15 years

Required Travel: Up to 25%

Required Education: High school diploma or equivalent