Director, Commercial Auto Claims JOb # 9794 - IW-9794

DGA Careers; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading company in the Canadian insurance industry is looking for a Director of Commercial Auto Claims to drive their claims adjudication and management processes. This hybrid role based in Toronto involves spearheading a skilled team, ensuring effective claims resolutions, and enhancing operational policies. Candidates should possess strong leadership, analytical abilities, and a proven track record in claims management.

Qualifications

• 8-10 years of experience in commercial transportation claims.
• Leadership experience in claims management.
• Strong communication and decision-making skills.

Responsibilities

• Develop claims handling policies for commercial automobile insurance.
• Oversee investigation and settlement of claims.
• Manage claims reserves and financial reporting.

Skills

Leadership

Analytical skills

Communication

Decision-making

Problem-solving

Education

CIP / FCIP

Degree in Business, Risk Management, or Insurance

Tools

Microsoft Office

Job description

Director, Commercial Auto Claims Job # 9794 - IW-9794

Date of modification: June 30, 2025

Job number: IW-9794

Details

Job title: Director, Commercial Auto Claims

Location: Toronto

Description

Director, Commercial Auto Claims

Hybrid role

Based in Toronto

Your role as Director, Commercial Auto Claims is crucial in managing our Commercial Automobile insurance business. This involves overseeing claims adjudication and management, ensuring empathetic handling of claims, and achieving superior results in claims resolution and litigation management.

The Right Fit For The Role

• Experience in commercial transportation claims
• Confidence in making and justifying claims decisions
• Ability to explain decisions clearly to clients or legal counsel
• Passion for building relationships and mentoring staff
• Excitement about contributing to organizational growth

Major Responsibilities

• Develop and refine claims handling policies for commercial automobile insurance
• Oversee investigation, negotiation, and settlement of claims
• Analyze claims data to identify trends and improve processes
• Manage claims reserves and financial reporting
• Lead and mentor a team of claims professionals
• Collaborate with legal teams and stakeholders to resolve complex claims
• Report on claims metrics and trends to senior management
• Support the development of the company's Information System for Commercial Automobile Claims

Qualifications

• 8-10 years of experience in commercial transportation claims
• Leadership experience in claims management
• Strong communication skills
• Decision-making ability with a bias for action
• Representation experience in mediations and lawsuits
• Educational background in Business, Risk Management, or Insurance (preferred)
• Claims licenses (preferred)
• Ability to thrive in a fast-paced environment
• Knowledge of insurance policies, claims processes, and legal regulations
• Leadership, analytical, and problem-solving skills
• Proficiency in claims management and Microsoft Office

DGA Careers has served the Canadian insurance industry for over 30 years, specializing in insurance recruiting services. Our offices across Canada enable us to conduct national searches. Interested candidates, please contact or text Antonella Leone at 647-624-9609.

Information

• City: Toronto
• Job Type: Full-Time
• Education: CIP, FCIP
• Expertise: Claims-Auto, Claims Management, Management, Claims - Casualty
• Minimum experience required: 7-10 Years