Director, Commercial Auto Claims JOb # 9794

InsuranceWorks.ca; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading company in the insurance sector is seeking a Director for Commercial Auto Claims. This pivotal role involves managing claims processes and policy development, requiring substantial experience in commercial transportation claims leadership. The ideal candidate will drive operational efficiency, mentor teams, and uphold legal standards while significantly impacting the organization's success in claims management.

Qualifications

• 8-10 years experience in commercial transportation claims.
• Experience in leading teams.
• Strong verbal and written communication skills.

Responsibilities

• Refine, develop, and implement claims handling policies.
• Oversee investigation and settlement of claims.
• Lead and mentor a team of claims adjusters.

Skills

Leadership

Analytical Skills

Problem Solving

Communication

Decision Making

Education

University education in Business, Risk Management

CIP, FCIP, CRM

Adjusters Licenses

Tools

Microsoft Office

Job description

Your role as Director, Commercial Auto Claims is of primary importance in delivering on our stewardship of our Commercial Automobile insurance business. When The company sells an insurance policy, they are selling our expertise in claims adjudication and claims management. The company’s claims management is balanced, demonstrating an empathetic understanding and approach to claims while at the same time ensuring superior results in returning our insureds to their pre-accident state, and or helping them deal with potential litigation in a timely professional manner.

The Right Fit For The Role
You are experienced in commercial transportation claims
You are comfortable making decisions with deep experience in claims handling.
You can justify your decisions and explain them should they be contested by the customer, claimant or their legal counsel
You enjoy knowing that everything you do has a direct and measurable impact on the organization
You have a passion for excellence in building relationships, mentoring team members, developing our staff
The idea of helping build something is exciting to you
Major Responsibilities
Refine, Develop and implement claims handling policies & procedures for commercial automobile insurance claims.
Oversee the investigation, negotiation, and settlement of commercial automobile insurance claims from our internal team of claims adjusters & assistants. Ensure compliance with legal, regulatory, and company standards.
Analyze claims data to identify trends, mitigate risks, and improve processes. Manage claims reserves and ensure accurate financial reporting.
Lead and mentor a team of claims adjusters, claims assistants and managers.
Collaborate with legal teams, policyholders, internal and external stakeholders to resolve complex claims. Report claims metrics and trends to senior management.
Serve as a subject matter expert for Commercial Automobile Claims within the company, and to support the Head of Commercial Automobile, who manages this line of business.

Serves as key partner in developing The company’s own Information System, in the area of Commercia Automobile, to support The company’s commitment to being Digital First in our business operations.
Work with your team members and colleagues to identify opportunities and solutions for process improvement

Qualifications:
Expert knowledge of commercial transportation claims acquired through a minimum of 8-10 years experience
Experience in leading people in commercial transportation claims
Good written and verbal communication skills and comfortable in a client facing role
A decision maker who has a strong bias for action
Comfortable representing The company as the client in mediations and lawsuits
University education in Business, Risk Management (Preferred) Insurance Specific Education – CIP, FCIP, CRM,
Adjusters Licenses (Preferred)
The ability to operate in a fast-paced environment in a rapidly evolving organization
Strong knowledge of insurance policies, claims processes, and legal regulations.
Excellent leadership, analytical, and problem-solving skills.
Proficiency in claims management processes and Microsoft Office.

DGA Careershas been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms, and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careersis well-positioned to conduct searches with a national scope. Our unrivaled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.
Interested candidates please contact or text Antonella Leone at 647-624-9609.