Director, Collections & Recoveries

Financeit; Toronto; Hybrid; CAD 100,000 - 150,000; Full time

Job summary

Financeit is seeking a Director of Collections & Recoveries to lead their strategic initiatives in optimizing collection processes, fostering accountability, and ensuring compliance with legal regulations. The candidate must have significant experience in collections management and a proven track record in leadership and strategic execution in financial services.

Benefits

Competitive pay and performance-based bonus

Comprehensive medical, dental and vision coverage

Flexible work arrangements with hybrid options

In-office wellness sessions like massage and meditation

Career learning and development programs

Virtual events and team activities

RRSP Matching and Parental Leave Top UP Program

Qualifications

• 7+ years in collections management, including leadership roles.
• Strong understanding of consumer lending and installment loans.
• Proven experience managing third-party collections agencies.

Responsibilities

• Design and execute the Collections and Recoveries strategy.
• Oversee all aspects of collections operations for installment loans.
• Ensure compliance with Canadian regulations related to collections.

Skills

Leadership

Analytical skills

Negotiation skills

Strategic thinking

Education

Bachelor’s degree in business, Finance, Economics, or related field

Job description

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

We are seeking a highly experienced and strategic Director, Collections & Recoveries to lead our critical Collections & Recoveries function. This is a pivotal role that sits at the intersection of operational excellence, customer experience, and financial performance.

You will be instrumental in designing and executing our Collections and Recoveries strategy, optimizing internal processes, and effectively managing our external Recoveries partners. Your leadership will ensure responsible and compliant recovery efforts, contributing directly to our company's profitability and maintaining our strong brand reputation in the Canadian market.

What you’ll do:

Strategic Leadership & Development:

• Contribute strategic insights to the broader operational leadership team regarding credit risk, portfolio health, and customer lifecycle management.

• Foster a culture of accountability, continuous improvement, and ethical conduct within the collections department.
• Provide clear objectives, performance feedback, and professional development opportunities for team members.

Operational Management & Efficiency:

• Oversee all aspects of the collection’s operation, including early-stage, late-stage, and specialized recovery efforts for installment loans.
• Design, implement, and optimize collections processes and workflows to maximize recovery rates, minimize losses, and enhance operational efficiency.
• Drive automation initiatives within collections to improve efficiency and reduce manual effort.

Third-Party Vendor Performance Management:

• Lead the selection, onboarding, and performance management of third-party partners, while establishing clear SLAs, KPIs, and robust reporting mechanisms to ensure accountability across all vendors and internal processes.

Data & Analytics:

• Develop and implement a data-driven collections strategy aligned with Financeit's overall financial goals and risk appetite.
• Utilize advanced analytics and reporting to identify trends, forecast portfolio performance, and proactively adapt collections strategies.
• Present clear, actionable insights and recommendations to senior leadership on collections performance and portfolio health.

Compliance & Risk Management:

• Ensure all collections activities comply with relevant Canadian federal and provincial regulations (e.g., consumer protection laws, collection agency acts, privacy regulations).
• Work closely with the Chief Risk Officer and General Counsel to maintain a robust risk framework within collections, identify emerging risks, and manage operational risk effectively.

Customer Experience & Brand Protection:

• Champion a responsible and empathetic approach to collections that balances recovery goals with maintaining a positive customer experience, even during difficult financial periods, upholding Financeit's brand values and commitment to customer trust.

• Bachelor’s degree in business, Finance, Economics, or a related field.
• 7+ years of progressive experience in collections management within a financial institution, with a significant portion of that experience in a leadership role (e.g., Senior Manager, Associate Director, Director).
• Minimum 5+ years of direct experience in the consumer lending or financial services industry, with a strong understanding of installment loans or similar credit products.
• Proven experience in managing third-party collections agencies and legal recovery processes.
• Demonstrated strategic thinking capabilities with a track record of developing and executing effective collections strategies that drive results.
• Strong analytical skills with the ability to leverage data to derive insights, build models, and inform decision-making.
• Deep knowledge of Canadian collections regulations, consumer protection laws, and privacy legislation (PIPEDA).
• Exceptional leadership, coaching, and team-building skills.
• Excellent communication, negotiation, and presentation skills, with the ability to influence stakeholders at all levels.
• Experience in a fintech or fast-paced, high-growth environment is a significant asset.

Winner of Canada’s Most Admired Corporate Cultures twice. We offer more than just the basics, take advantage of:

• An award-winning culture with a collaborative & inclusive team.
• Competitive pay and performance-based bonus.
• Committed to flexible work arrangements, offering hybrid workplace options.
• Comprehensive medical, dental and vision coverage + Lifestyle Account.
• RRSP Matching and Parental Leave Top UP Program.
• In office massage, meditation & workout sessions.
• Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.
• Career learning and development programs.

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Financeit is an equal opportunity employer. Accommodation is available on request for candidates taking part in all aspects of the selection process.