Director, Collections

goeasy Ltd.; Mississauga; Hybrid; CAD 120,000 - 150,000; Full time

Job summary

Join goeasy Ltd., a fast-growing alternative consumer lender, as a Director of Collections. This role focuses on leading the collections strategy and optimizing performance through effective oversight of a large team. You'll be integral to innovating within the collections lifecycle, leveraging data to enhance operational efficiency in a dynamic work environment.

Benefits

RRSP match

Annual bonus

Employee discounts on products

Flexible Work Program

Company-paid volunteer days

Qualifications

• 5+ years of senior-level leadership experience in collections or call centre.
• Experience leading large, high-performing teams.
• Ability to apply business acumen to actionable strategy.

Responsibilities

• Lead the collections function across pre-charge-off and post-charge-off portfolios.
• Provide strategic oversight for a team of 130+ across various regions.
• Develop initiatives to boost recovery rates and mitigate bad debt.

Skills

Leadership

Analytical Skills

Strategic Thinking

Communication

Operational Expertise

Education

University degree or equivalent practical experience

Job description

Join to apply for the Director, Collections role at goeasy Ltd.

Join to apply for the Director, Collections role at goeasy Ltd.

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

Are you a results-driven and strategic leader looking to make a meaningful impact? At goeasy, we’re looking for a Director, Collections. In this role, reporting to the Vice President, National Collections, you’ll play a key part in shaping and executing our collections strategy, optimizing portfolio performance, and strengthening the partnership between our centralized collections team and retail network.

If you thrive in a fast-paced environment and bring a blend of operational expertise, analytical insight, and a people-first mindset, this is your opportunity to lead innovation across the collections lifecycle, deliver data-driven insights, and foster a culture of performance and growth.

What will you be doing?

• Leading the collections function across both pre-charge-off and post-charge-off portfolios.
• Providing strategic oversight and support to a team of 130+ FTEs across centralized call centre and remote teams located across different regions.
• Developing and implementing initiatives to boost recovery rates, reduce delinquency, and mitigate bad debt.
• Partnering with retail operations to align field and central collections strategies for greater impact.
• Leveraging data and performance metrics to spot trends, streamline workflows, and support resource planning.
• Championing and evolving a best-in-class coaching framework that drives continuous improvement and team engagement.
• Monitoring key performance indicators to drive accountability and deliver results.
• Ensuring all operational processes comply with goeasy’s standards for security and compliance.
• Presenting insights and strategic recommendations to senior leadership, backed by financial and operational analysis.
  
  

What experience do you have?

• Bringing 5+ years of senior-level leadership experience in a collections or call centre environment (lending or non-bank financial services experience preferred).
• Leading large, high-performing teams with a proven track record of success.
• Applying strong business acumen and analytical skills to turn data into actionable strategy.
• University degree or gaining equivalent practical experience.
• Thriving in fast-paced, evolving environments with minimal oversight.
• Communicating effectively both verbally and in writing while influencing cross-functional partners.
• Navigating both centralized and decentralized collections models (an asset).
• Understanding Canadian collections laws (a plus, but not required).
  
  

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…

Financial Benefits

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.
  
  

Health And Lifestyle

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.
  
  

Employee Perks

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!
  
  

Diversity, Inclusion, And Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Consumer Services

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