Director, Clinical Services - Coastal, BC

The Good Samaritan Society; British Columbia; On-site; CAD 128,000 - 166,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Clinical Services to lead their teams across three sites in British Columbia. This role offers a fulfilling work-life balance and the opportunity to make a significant impact in the healthcare sector. As a key leader, you will oversee assisted living, long-term care, and dementia care services, ensuring high-quality care and compliance with regulations. Join a dedicated team committed to excellence in healthcare and help shape the future of care services for the elderly and those with special needs.

Qualifications

• 5+ years in operational and administration roles in healthcare.
• Senior management experience in large healthcare organizations.

Responsibilities

• Lead and mentor teams across multiple sites.
• Ensure compliance with healthcare regulations and standards.
• Drive operational excellence and quality care.

Skills

Leadership

Project Management

Communication

Financial Accountability

Analytical Skills

Education

Undergraduate degree with clinical focus (BScN)

Master’s degree in health or business administration

Job description

We have an exciting opportunity for a Director, Clinical Services-Coastal BC to join the Good Samaritan Society, leading our teams at three sites in British Columbia : Delta View Care Centre (Delta, BC), Victoria Heights (New Westminster, BC) and Christenson Village (Gibson, BC). This role offers a better quality of life Monday through Friday and empowers you to live up to your potential, feel part of something bigger, and make a difference in the lives of others. The Director, Clinical Services - Coastal BC, is a key representative of Good Samaritan Canada and an Ambassador and collaborative leader working with internal and external stakeholders of the organization.

Reporting to the Vice President and Chief Clinical Officer (VP and CCO), the Director of Clinical Services, Coastal BC, provides leadership and accountability for a range of programs and services, including assisted living, long-term care, and dementia care. They are responsible for leading and mentoring a skilled team of leaders while fostering a positive and just work culture that supports organizational and employee growth in alignment with Good Samaritan’s mission, vision, and values. As a member of the Senior Leadership Team (SLT), the Director is also responsible for establishing and attaining goals aligned with the organization’s strategic plan, ensuring financial stewardship, and assessing and monitoring organizational risk.

THE ORGANIZATION

The Good Samaritan Society, Good Samaritan Canada, and Good Samaritan Delta View Care Centre believe that our employees are our number one asset.Since 1949, we have been providing excellence in complex / long-term care, assisted / supportive living, and other specialized care services for the elderly and those with developmental and physical support requirements. We could not do what we do without our dedicated and committed employees.

For more information, please visit their website : www.gss.org

RESPONSIBILITIES

Employee Leadership :

• Recruits, retains, motivates, develops, and manages the performance of competent staff.
• Effectively deploys, organizes, directs, and evaluates staff.
• Connects strategy to day-to-day activities and updates teams regularly.
• Supports and challenges others to achieve professional and personal goals.
• Creates engaging and hospitable environments where others have meaningful opportunities to contribute and ensure that resources are available to fulfill their expected responsibilities.
• Listens well and encourages the open exchange of information and ideas using appropriate communication channels.
• Facilitates an environment of collaboration and cooperation to achieve results Experience coaching team members.
• Responsible for human resource management at the operational level.
• Ensures compliance with legislation, collective agreements, Terms and Conditions, labour and employee relations training and standardization, and organizational policies and procedures.

Achieve Results :

• Inspires vision by identifying, establishing, and communicating clear and meaningful expectations and outcomes.
• Efficiency and effectiveness-minded; comfortable in a fast-paced, agile environment.
• Integrates organizational missions and values with reliable, valid evidence to make decisions.
• Strong project management skills with an ability to drive results, prioritize activities, and effectively manage and integrate various operational functions.
• Participates and chairs committees as required and has accountability for high level projects.
• Acts in a manner consistent with the organizational values to yield effective, efficient resident / client centred service.
• Measures and evaluates outcomes, compares the results against established benchmarks, and corrects the course as appropriate.
• Drives operational excellence across the organization, refining and / or creating scalable systems and processes while achieving and maintaining quality standards.
• Directs development and implementation of operational procedures and controls to promote communication and adequate information flow.

Develop Coalitions :

• Creates connections, trust, and shared meaning with internal and external stakeholders Effective communicator and collaborator.
• Facilitates cooperation and coalitions among diverse groups and perspectives aimed at learning to improve service.
• Employs methods to gather intelligence, encourage an open exchange of information and uses quality evidence to influence action across the system.
• Politically astute and can negotiate through conflict and mobilize support.
• Works in partnership with the President and CEO, executive and senior leadership to coordinate and execute strategic planning, annual budgeting, and other organization-wide initiatives.
• Leverages strong partnerships with key decision makers to ensure cross-organizational and cross-functional alignment and synergies.

System Transformation :

• Thinks analytically and conceptually to question and challenge the status quo, to identify issues, solve problems, and design and implement effective processes across systems and stakeholders.
• Creates a climate of continuous improvement and creativity aimed at systemic change.
• Actively contributes to change processes that improve health service delivery.
• Demonstrates strong leadership and assumes responsibility as an agent of change, building support for planned and implemented changes.
• Develops and drives organizational change initiatives that leads to organizational effectiveness, best practice, and innovations and that to changing trends in the advancement of the sectors in which the organization provides care and / or service.
• Exceptional problem-solving, analytical and change management skills, with an ability to identify strategic challenges and opportunities and make decisions in the face of resource constraints and ambiguity.
• Leads and coordinates the planning, execution and oversight of initiatives and operations for services and programs, including operational planning, achieving results within budget, resident / client risk management, quality indicator reporting and analytics, business and resident / client / family satisfaction, safety, and quality care.
• Responsible for overseeing and monitoring resident / client / employee safety and for creating and implementing action plans to mitigate any risk.

Financial Accountability :

• Recommends and implements effective initiatives for the financial well-being and advancement of Good Samaritan.
• Reviews financial reports, submits to an annual budget process, monitors financial performance, and ensures financial targets are met within the portfolio.
• Utilizes financial data to make fiscally responsible decisions and recommendations in line with organizational plan objectives.

Communications and Stakeholder / Relationship Management :

• Supports and / or collaboratively develop communication plans for internal and external stakeholders.
• Oversee or coordinate initiatives to enhance resident / client / employee experience and ensure consistency across Good Samaritan.
• Leads and / or represents Good Samaritan and its residents / clients / employees on external committees and at events.
• Establishes, promotes and maintains lasting relationships with external and internal stakeholders such as donors, residents / clients, volunteers, Good Samaritan members, families, employees and other partners.

Health and Safety :

• Applies operational policies and procedures and employs organizational systems designed to assure safety of residents / clients / employees, environmental and infection control standards in all services.
• Ensures compliance with operational policies, procedures, and systems with respect to Disability Management, Occupational Health and Safety, and Workers' Compensation.

Other :

• Ability to be on-call outside of regular business hours as required, willingness to participate in committees and projects.
• Other related duties as assigned.

QUALIFICATIONS

• Five (5) years of operational and administration experience in large and complex healthcare organizations, with continued growth in responsibilities and increased complexity of roles, with the last two (2) years in a senior management level position.
• Minimum five (5) years leadership experience related to health care, preferably in continuing care.
• An undergraduate degree with a clinical focus (i.e. BScN).
• A master’s degree in health or business administration Certified Health Executive designation is preferred.
• Active registration with the British Columbia College of Nurses and Midwives (BCCNM)is required.

REQUIREMENTS

• A current and clear Criminal Records Check Form and if applicable a Vulnerable Sector Check that has been obtained no more than 90 calendar days prior to the hire date.
• A tuberculosis screening that has been completed no more than 12 months prior to the hire date.

SALARY

The salary band of Director, Clinical Services is from $128,494.15 to $165,798.73.

To view the complete job description, including knowledge, skills and abilities, please visit : https : / / ecl.vincere-digital.io / job / director-clinical-services-coastal-bc-76786