Director, Clinical Operations (Community & Hospital)

Progressive Placement Services Ltd.; Toronto; On-site; Full time

Job summary

A leading health care organization in Toronto is seeking a Director of Clinical Operations, responsible for overseeing surgical services and leading advancements in health care strategy. The role demands advanced leadership capabilities within a complex healthcare environment and offers competitive compensation. Join a dynamic team dedicated to improving community health outcomes.

Benefits

Professional development opportunities

Wellness support programs

Qualifications

• Master's level education in health care management.
• 7 to 10 years of progressively responsible leadership experience.
• Demonstrated leadership abilities in organizational change.

Responsibilities

• Lead strategic/operational planning, integration, and delivery of programs.
• Collaborate with clinical and support leaders on healthcare initiatives.
• Oversee development of policies for standardization of health programs.

Skills

Leadership

Strategic Planning

Operational Management

Financial Management

Change Management

Quality Assurance

Stakeholder Engagement

Education

Master's degree in health care management

Job description

Full job description

Salary range: The salary range for this position is CAD $65.54 - $94.22 / hour Director, Clinical Operations (Community & Hospital)
Join our collegial-spirited senior leadership team at Burnaby Hospital as we build for the future of health care in Burnaby. This Director, Clinical Operations’ acute care portfolio will encompass Perioperative Services, which includes the Operating Room (OR), Surgical Day Care, Post Anesthesia Care Unit (PACU), Pre-Admission Surgery Clinic, OR Booking and Central OR Intake. This Director will play a vital role in the Phase 1 Redevelopment for the OR within the Jim Pattison Surgery Centre, leading clinical teams that will be developing the facility activation phase for occupying six new ORs in 2025. This Director will also play a crucial part in the OR renewal project which will result in 10 ORs, 4 procedure rooms, and 41 pre/post-operative bays within a 2028 timeframe. The Director will work collaboratively with staff and medical staff, including the Local Department Heads of Anaesthesia, Surgery, and Obstetrics & Gynecology to support increased access to high quality surgical care for Burnaby Hospital’s patients.
The Burnaby Hospital redevelopment project is a multi-phase project that will transform the hospital into a modernized medical and surgical health care campus.

Hospital plays an essential role to those living in the community by delivering a variety health care services. Services and specialties include emergency medicine, intermediate-level critical care, medical imaging, internal medicine, hospitalist medicine, geriatric medicine, neurology, gastroenterology, palliative, psychiatry, numerous outpatient clinics; including oncology, and an extensive surgery program with anesthesia, orthopedics, general surgery, ENT, ophthalmology, obstetrics and gynecology, urology and plastics specialties.
We are committed to staff wellness and planetary health and have active working groups to support these initiatives. In addition, we value career advancement and offer professional development and education opportunities.
Detailed Overview:
The Director, Clinical Operations provides leadership and direction on strategies, planning, design, implementation, delivery and assessment of assigned clinical department/service within or across a hospital or health services area.
Oversees programs/departments/services to support operational leaders, remove barriers to patient transition and foster a culture of patient-centred care across the health care continuum. Partners with physician, clinical and support leaders in the system design, implementation and sustainability of an integrated clinical program to achieve our priority actions supporting the Strategic Operating Priorities.
Works within a network of Regional Programs, centralized services, hospital sites and community health service areas.Responsibilities:

• Leads strategic/operational planning, integration, implementation and delivery of a program/department/service.
• Collaborates to communicate program/department/service needs and outcomes.
• Ensures program/department/ service operate within approved financial mandate. Reviews and endorses budgets and financial plans developed by Managers.
• Oversees development of policies supports for integration and standardization of health programs/services, capacity and ensuring a systems perspective.
• Ensures standardization of practice, quality, safety and cost effectiveness support creating integrated patient/client/resident-centered care.
• Represents the program/department/service in the health service community, civic/provincial governments or others.
• Ensures performance management criteria form the basis of metrics for program and individual performance plans.
• Provides leadership to support engagement and respect through support of the well-being and safety of our people through effective feedback, retention strategies, work practices that support work/life balance and the encouragement of personal and professional development.
• Liaises with Foundation Heads enhancing synergy with Foundation and our strategic and operational priorities.

Qualifications:Education and Experience
A Master's level of education in a field related to health care management; supplemented with seven (7) to ten (10) years recent related, progressively responsible leadership experience; or an equivalent combination of education, training and experience.

Professional/Technical Capabilities:

• Demonstrated leadership in roles to lead and move forward complex organizational change issues across health service needs which support broad transformational objectives.
• Demonstrated leadership abilities to incorporate department/site needs within the broader context of the health delivery system and multiple site/service requirements.
• Demonstrated ability to work and lead within a matrix reporting structure.
• Sound working knowledge of planning concepts related to service delivery, budgetary, staffing, quality and strategic initiatives.
• Proven presentation skills within a senior leadership capacity.
• Proven proficiency of leading practice in the field of healthcare leadership.