Director, Clinical Implementation

MIMOSA Diagnostics; Canada; On-site; CAD 100,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits program

Discretionary time off

MIMOSA Days

Job summary

MIMOSA Diagnostics Inc. is seeking a Director of Clinical Implementation to enhance its field-based clinical team. The role requires 10+ years of experience in medical devices, with a strong focus on leadership and CRM proficiency. You will empower clinicians to utilize innovative imaging and wound care technologies effectively.

This pivotal position emphasizes team leadership, training, and customer experience, along with direct engagement in commercial strategies and operations. Join MIMOSA in advancing diverse and equitable healthcare.

Qualifications

• 10+ years of experience in the medical device industry.
• Demonstrated leadership experience managing field-based clinical or sales teams.
• Ability to travel regularly to support field team, customer sites, and events.

Responsibilities

• Lead and manage the clinical implementation team.
• Own the sales training and onboarding program.
• Partner with Commercial Operations for CRM effectiveness.

Skills

Leadership in clinical/sales teams

CRM proficiency

Excellent communication skills

Tools

CRM platforms

Learning Management Systems

Job description

About MIMOSA Diagnostics

MIMOSA provides a proactive approach to vascular health and wound care, empowering clinicians to implement earlier interventions, or even prevent intervention altogether. Our products promote inclusive and equitable healthcare, enabling patients in remote areas, and racialized people across the globe to access the critical care everyone deserves.

About the Role

MIMOSA is seeking an experienced and driven Director of Clinical Implementation to lead and scale our field-based clinical team. This is a pivotal leadership role at the intersection of clinical excellence, commercial execution, and customer expansion. The ideal candidate brings deep medical device expertise, a startup mindset, and a passion for transforming how clinicians adopt and utilize innovative imaging and wound care technologies.

Key Responsibilities

• Team Leadership & Clinical Execution
  • Lead, develop, and manage the field-based clinical implementation team
  • Drive rapid scaling of the clinical onboarding cycle for new and existing customers
  • Expand product utilization by supporting the implementation team in identifying and executing growth opportunities within accounts
• Training & Education
  • Own the full sales training and onboarding program, including content development and delivery
  • Manage and administer the internal Learning Management System (LMS) to develop and deploy clinical and sales training content
  • Collaborate with the VP of Sales and Medical Affairs to align training initiatives with commercial and clinical strategy
  • Support device training and image interpretation education for clinical stakeholders
• Commercial Operations & Customer Experience
  • Partner with Commercial Operations to maximize CRM effectiveness and reporting
  • Manage the Customer Feedback program (collection, analysis, and reporting), providing insights to the Executive Leadership Team (ELT) for compliance and customer experience enhancement
  • Translate customer feedback into actionable recommendations that inform product innovation and clinical workflows
  • Coordinate with operations on fleet management activities including transfer orders, demos, and evaluations
• Events & Industry Presence
  • Represent MIMOSA at national conferences, regional trade shows, and clinical events
  • Partner with sales and marketing teams to maximize presence and lead generation at industry events

Skills and Experience

Required

• 10+ years of experience in the medical device industry
• Demonstrated leadership experience managing field-based clinical or sales teams
• Strong proficiency with CRM platforms and data-driven commercial operations
• Excellent communication, facilitation, and cross-functional collaboration skills
• Ability to travel regularly to support field team, customer sites, and events

Strongly Preferred

• Startup or high-growth company experience - comfort with ambiguity and rapid iteration is essential
• Background in wound care and/or medical imaging technologies
• Experience managing an LMS platform and developing blended clinical/sales training curricula
• Familiarity with customer feedback systems and translating VOC data into strategic action

What We Offer

When you come to work at MIMOSA, you’re joining a team that genuinely cares about making a difference. MIMOSA provides its employees with the perfect balance of autonomy and support, and we always welcome feedback. Beyond providing stimulating and important work, MIMOSA believes that employee output cannot be separated from the quality of the employment experience. MIMOSA strives for equity not only among its customers but also within the company itself.

We offer:

• A comprehensive benefits program (medical, dental, and vision)
• Discretionary time off with mandatory minimums
• MIMOSA Days

MIMOSA is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives. MIMOSA invites applications from all qualified candidates. For applicants with disabilities requiring accommodation at any point in the recruitment process, please contact [e-mail].