Director, Client Implementations

Avanti Software Inc.; Canada; Remote; CAD 150,000 - 170,000; Full time

Job summary

An innovative company is seeking a Director of Client Implementations to lead complex software onboarding for new clients. This role involves strategic planning and execution, ensuring a seamless client experience from day one. You'll work closely with cross-functional teams to enhance service delivery and drive client satisfaction. If you're passionate about creating a best-in-class implementation experience and enjoy leading high-performing teams, this opportunity is perfect for you. Join a committed team that values diversity and innovation, and help shape the future of workplace solutions in Canada.

Benefits

Flexible Health and Wellness Spending Accounts

Top-notch Medical and Dental Plans

RRSP Program

Annual Incentive Bonus

Quarterly Mental Recharge Days

Parental Leave Program with Top-up

Qualifications

• 7+ years in B2B SaaS implementation and onboarding.
• Experience managing professional services teams.
• Proven track record in client satisfaction and service delivery.

Responsibilities

• Lead multi-module software implementations for new clients.
• Develop and mentor implementation team members.
• Ensure client satisfaction and timely delivery of projects.

Skills

B2B SaaS Implementation

Project Management

Client Relationship Management

Change Management

Cross-functional Collaboration

Education

Bachelor's Degree

Master's Degree

Tools

Human Capital Management SaaS

Project Management Tools

Job description

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This range is provided by Avanti Software Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$150,000.00/yr - CA$170,000.00/yr

Direct message the job poster from Avanti Software Inc.

Talent Acquisition Partner at Avanti Software Inc.

We are looking for a Director, Client Implementations, who will own multi-module complex software implementations for new clients, ensuring scalable success and client satisfaction from day one. This role will have responsibility for both strategy and execution, using your proven experience to develop and lead innovative scalable client onboarding strategies and processes to make the lives of our employees and clients easier.

You will lead our Client Implementation team, which includes Implementation Consultants, Project Managers, and Principal Consultants. As a collaborative people leader, you will work cross-functionally with leaders across Avanti to deliver your strategy. You will help shape a scalable best-in-class service delivery model, design an efficient repeatable implementation process and client experience for companies implementing our Human Capital Management SaaS solutions.

Key measurements of success include client satisfaction scores, time-to-value reduction (TTV) project backlog, billable utilization, and employee engagement scores.

What you’ll do:

Program Ownership, Strategic Alignment, Cross-functional Collaboration:

• Regularly review the project pipeline and various implementation reports to make data driven decisions on strategic resource allocation
• Lead implementations for net new clients, including module deployments and Business Process Reviews to support product adoption and retention
• Own and deliver against Professional Services revenue targets, supporting expansion and upsell efforts in partnership with Account Management
• Collaborate and partner with Sales, Account Management, Product and Client Care teams to design a cohesive and delightful client experience
• Develop and implement regular client feedback loops and post-go-live retrospectives to drive continuous improvement and address implementation inefficiencies
• Be accountable to Senior Leadership for Professional Services performance, delivering reports on key metrics and deliverables
• Develop and templatize Statements of Work, Order Forms, and scalable service packages tailored to different client segments
• Continuously iterate on implementation processes to align with product evolution, drive operational efficiency, and scale capacity through automation

Tactical team- or project-level execution and people management:

• Oversee a broad portfolio of implementation projects, ensuring predictable, on-time, and on-budget delivery.
• Act as a senior escalation point for resolving client and team issues.
• Develop, mentor, and coach team members while fostering an inclusive environment that encourages openness, growth, and accountability.
• Lead client implementations and migrations, including onsite delivery, when necessary, to support adoption and reduce time to value.
• Apply change management strategies to support both client transitions and internal team adaptation.
• Partner with third-party vendors to integrate complementary services into implementation engagements.

Who we’re looking for:

• 7+ years of experience in B2B SaaS implementation/ onboarding
• 5+ years of experience managing professional services and/or implementation teams
• You have a demonstrated track record of identifying and reducing routine, manual processes resulting in accelerated time-to-value for clients
• You take pride in client’s service satisfaction and are driven to ensure your team delivers an exceptional and referenceable experience
• You have the technical chops and experience working directly with Product and Technology teams to find configuration and implementation efficiencies and or working with developers where and when needed to support clients when needed to solve client challenges support custom services.
• You are highly adept at communicating with clients, including C-level executives
• You are comfortable getting your hands dirty and digging in when necessary
• You have led high-performing teams and enjoy coaching teams to their maximum potential
• You are comfortable working cross-functionally and building rapport with your colleagues across the organization
• You are constantly challenging the status quo, comfortable in the uncomfortable, you want to win and create a best-in-class implementation experience that blows our competition out of the water!

About Avanti

We are a determined and committed team that helps Canadian companies build better workplaces through our all-in-one HCM SaaS platform. We are proud to partner with some of Canada’s most recognizable brands, spanning from Corner Brook, Newfoundland to Victoria, BC. After four decades of continued growth, we are more passionate than ever about providing great client experiences.

Avanti HCM is a highly configurable, fully integrated Payroll, Human Resource, Recruiting, and Workforce Management solution that enables our clients to manage their employees from hire to retire.

Benefits of Working at Avanti

Our Culture: Our culture is a point of pride for us. We operate as a distributed team across Canada that lives its values of diversity and inclusion, integrity, innovation, and impact. The best way we can support our clients with service excellence is to start with supporting our people. We aim to create and maintain an environment where you can be your best and grow your career while having the flexibility to work from any physical location in Canada that best suits your needs.

Our Benefits: Check out the amazing benefits waiting for you at Avanti! We truly believe that when you feel your best, you do your best, and that's why we offer a variety of benefits to support you and your family every step of the way. From flexible health and wellness spending accounts to top-notch medical and dental plans, we've got you covered. And guess what? You can start enjoying these benefits from day one! But wait, there's more! Get ready for our RRSP program, annual incentive bonus, and so much more! It's all about helping you thrive and be the best version of yourself.

Our Time Off:We value flexibility and autonomy, fully trusting our team to excel, whether it's during the traditional 9-5 or beyond. Company-wide Quarterly Mental Recharge days further support boosting your happiness and well-being. And for all the awesome parents out there, our Parental Leave Program is here to support you fully, offering up parental leave top-up, because family always comes first!

Our Commitment to an Inclusive Culture: At Avanti we value everyone’s opinions and ideas. We believe that an inclusive environment harnesses the power of the diversity of our team. This allows us to drive innovative change by evaluating and adopting suggestions based on their value to our business. We know that embracing inclusion helps us, individually and collectively, to be better every day as a company and as people. We are committed to equal opportunity and welcome people of any gender identity, race, sexual orientation, age, physical or mental ability, ethnicity, or any underrepresented groups to apply.

Learn more about Avanti and our culture here: Avanti Careers

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Software Development

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