Director, Claims Operations (Accident Benefits)

Intact Financial Corporation; San Juan de Terranova; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading insurance provider is seeking a Director of Accident Benefits Operations to drive team success and enhance claims management. This role requires 7-10 years of experience in Accident Benefits and demonstrated managerial skills. Candidates will lead and develop a high-performing team, ensuring robust quality of service and strategic direction. Join a vibrant environment with competitive benefits and a hybrid work model.

Benefits

Financial rewards program

Employee Share Purchase Plan

Extensive benefits package

Flexible work arrangements

Wellness account

Workplace learning programs

Community Impact program

Qualifications

• 7-10 years of related experience, preferably in Accident Benefits.
• 3-5 years of managerial experience as a People Manager.
• Ability to influence at all management levels.

Responsibilities

• Lead the Atlantic Accident Benefits team to achieve overall objectives.
• Manage team resources for quality claims management.
• Prepare and monitor operational budgets and strategies.

Skills

Communication skills

Problem-solving

Leadership

Strategic thinking

Negotiation skills

Education

University degree or relevant training

CIP (Chartered Insurance Professional) designation

Job description

About the role

As the Director of Accident Benefits Operations, you will collaborate closely with the Vice President of the Atlantic Claims Division and Claims Directors to drive growth, productivity, profitability, and deliver quality customer service. You will leverage your expertise, passion, and experience as a people manager to inspire your team to exceed standards, fostering an engaging, supportive, and positive environment.

This position can be based in any of the following office locations: St John’s, NL / Dartmouth, NS / Dieppe, NB.

What you'll do here :

• Create a vision for the team and engage employees in achieving it.
• Build relationships with senior executives and influence their decision-making.
• Identify and develop talent and leadership within the organization through effective career development, performance management, and mentorship.
• Lead the Atlantic Accident Benefits team to successfully achieve overall objectives.
• Manage team resources to ensure efficient and effective delivery of quality claims management and customer service, monitoring progress regularly.
• Establish and refine workflows and procedures to support consistent and fair claims settlements.
• Lead discussions, development, and execution of the AB Action Plan and results with senior executives.
• Participate as a strategic member of the Atlantic AB Claims team to set strategy, priorities, and direction.
• Oversee staffing, workforce planning, and leadership of the claims team, motivating members to meet objectives and keeping them informed.
• Ensure effective work processes, proper reserving practices, and control of indemnity and legal expenses.
• Prepare and monitor operational budgets, developing strategies to meet expense targets.
• Collaborate with other departments on special initiatives and projects, providing input on committees as needed.
• Establish objectives aligned with the business plan and implement structures to achieve regional claims goals in line with organizational strategies and resources.
• Build and maintain strong relationships across all management levels, using influence and negotiation skills to gain support, achieve consensus, and foster engagement.
• Create and communicate the team vision, engaging team members in the process.
• Oversee recruitment and staff development within the department.
• Lead and inspire the team, developing career opportunities, identifying emerging leaders, and supporting goal achievement.

What you bring to the table :

• 7-10 years of related experience, preferably in Accident Benefits.
• 3-5 years of managerial experience as a People Manager.
• Excellent communication and interpersonal skills at all organizational levels.
• Strong problem-solving, analytical, and decision-making skills.
• Ability to influence at all management levels within and outside the organization.
• Proven success in leading and inspiring teams through vision and values.
• Excellent negotiation skills and ability to build strategic relationships.
• A sense of urgency and adaptability to changing schedules due to unpredictable events.
• A positive attitude, ownership of work, and flexibility in priorities.
• Strategic thinking and solutions-oriented approach.
• CIP (Chartered Insurance Professional) designation preferred.
• University degree or relevant training and experience.
• Willingness to travel within the Atlantic region.

This posting expires on August 5, 2025, at 11:59 pm EST.

This role is eligible for an employee referral bonus. #myReferrals3000

LI-Hybrid

What we offer

Our hybrid work model balances remote work with in-person interactions.

As a permanent team member, you can expect:

A financial rewards program that recognizes your success

An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.

An extensive benefits package, including a flex pension plan and virtual healthcare.

Flexible work arrangements and the option to purchase up to 5 additional days off annually.

An annual wellness account to support a healthy lifestyle.

Resources for physical and mental health, embracing change, and connecting with colleagues.

A comprehensive workplace learning ecosystem with courses, online content, and development programs.

Inclusive employee networks to promote education, inspiration, and relationship-building.

Supportive leaders and colleagues committed to your growth.

A Community Impact program to engage with your community in meaningful ways.