Director, Claims Operations (Accident Benefits)

Intact Financial Corporation; Dieppe; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading insurance company located in Canada is seeking a Director for Accident Benefits Operations. This role involves collaborating with senior executives to drive growth and quality customer service. Candidates should possess extensive experience in Accident Benefits and demonstrated leadership skills. The company offers a hybrid work model and various employee benefits including a financial rewards program and wellness support.

Benefits

Employee Share Purchase Plan with 50% match

Extensive benefits package including virtual healthcare

Flexible work arrangements

Qualifications

• 7-10 years of experience, preferably in Accident Benefits.
• 3-5 years of managerial experience as a People Manager.
• Proven leadership and the ability to inspire teams.

Responsibilities

• Create a vision for the team and engage employees.
• Build relationships with senior executives and influence decision-making.
• Lead the Atlantic Accident Benefits team to meet its objectives.

Skills

Communication skills

Leadership

Problem-solving skills

Negotiation skills

Analytical skills

Education

University degree or relevant experience

CIP (Chartered Insurance Professional) designation

Job description

About the role

As the Director, Accident Benefits Operations, you will collaborate with the Vice President, Atlantic Claims Division, and Claims Directors to drive growth, productivity, profitability, and quality customer service. You will leverage your expertise and leadership skills to inspire your team, fostering an engaging and positive environment.

This position can be based in one of the following locations: St John’s, NL; Dartmouth, NS; Dieppe, NB.

What you'll do here :

• Create a vision for the team and engage employees in achieving it.
• Build relationships with senior executives and influence decision-making.
• Develop talent and leadership within the organization through career development, performance management, and mentorship.
• Lead the Atlantic Accident Benefits team to meet its objectives.
• Manage resources to ensure efficient file management and customer service, monitoring progress regularly.
• Establish and refine workflows and procedures for fair claims settlements.
• Develop and execute the AB Action Plan and results with senior leadership.
• Set strategy, priorities, and direction as a strategic member of the Atlantic AB Claims team.
• Oversee staffing, workforce planning, and team leadership, motivating staff to achieve goals.
• Ensure proper work processes, reserving practices, and legal expense controls.
• Manage budgets and develop strategies to meet financial targets.
• Collaborate on special projects and initiatives with other departments.
• Participate in setting business objectives and implementing structures to achieve regional claims goals.
• Build strong relationships across management levels and foster engagement through negotiation and influence.
• Oversee recruitment, staff development, and career pathing.

What you bring to the table :

• 7-10 years of experience, preferably in Accident Benefits.
• 3-5 years of managerial experience as a People Manager.
• Excellent communication and interpersonal skills.
• Strong problem-solving, analytical, and decision-making skills.
• Ability to influence at all management levels.
• Proven leadership and ability to inspire teams.
• Negotiation skills and strategic relationship-building.
• Adaptability to changing schedules and priorities.
• Positive attitude and ownership of work.
• Strategic thinking and solutions orientation.
• CIP (Chartered Insurance Professional) designation preferred.
• University degree or relevant experience.
• Willingness to travel within the Atlantic region.

This posting expires on August 5, 2025, at 11:59 pm EST.

This role is eligible for an employee referral bonus. #myReferrals3000

LI-Hybrid

What we offer

Our hybrid work model balances remote work with in-person interactions.

As a permanent team member, you can expect:

• A financial rewards program recognizing your success.
• An industry-leading Employee Share Purchase Plan with 50% match.
• An extensive benefits package including virtual healthcare.
• Flexible work arrangements.
• Option to purchase up to 5 additional days off annually.
• An annual wellness account supporting a healthy lifestyle.
• Resources for physical and mental health, and community connection.
• A learning ecosystem with courses and programs.
• Employee-led networks promoting inclusion and development.
• Supportive leaders and colleagues for growth.
• A Community Impact program to engage with your passions.