Director, City and Agency Relations

TTC (Toronto Transit Commission); Toronto; Hybrid; CAD 140,000 - 175,000; Full time

Benefits offered by this job

Hybrid work arrangement

Defined pension plan

Health, dental, vision coverage

Professional development opportunities

Job summary

The Toronto Transit Commission (TTC) is seeking a Director of City & Agency Relations to lead the organization’s relationships with the City of Toronto, City divisions, agencies, boards and corporations. This role reports to the Executive Director, Corporate Initiatives and offers a hybrid work model.

The position requires a university degree and significant experience in strategic municipal relationships, governance, and public sector accountability.

Qualifications

• Degree in public policy, business, economics, planning, political science, or related field.
• Extensive track record in building strategic municipal/public sector relationships.
• Expertise in governance frameworks and public sector accountability.
• Experience with City of Toronto or related agencies is a plus.

Responsibilities

• Lead TTC’s City, divisions, agencies, boards and corporations relationships.
• Strengthen strategic partnership and accountability with the City of Toronto.
• Align TTC priorities with City objectives to improve customer service and mobility.
• Develop, administer, and improve the City-TTC relationship framework, including governance and reporting.
• Build cross-city relationships with key stakeholders to support TTC mandate.
• Facilitate strategic forums and engagement activities to enhance coordination.
• Advise on governance, accountability, and stakeholder engagement as a trusted advisor.

Skills

Stakeholder Engagement & Relationship

Strategic Leadership & Political Acume

Negotiation & Partnership Development

Executive Advisory & Communications

Team Leadership & Influence

Education

University degree in public policy or related field

Job description

Career Opportunities: Director, City and Agency Relations (13895)

Requisition ID13895-Posted11/05/2026-CEO's Office (20000050)-Corporate Initiatives (30000084)-Job Opportunity

Requisition ID: 13895
Number of Vacancies: 1
Department: CEO's Office (20000050) - Corporate Initiatives (30000084)
Salary Information: $140,176.40 - $175,284.20
Pay Scale Group: 12SA
Employment Type: Regular Full-Time
New or Existing Vacancy : New

Weekly Hours: 35 Off Days: Saturday/Sunday Shift: Day
Posted On: November 5, 2026
Last Day to Apply: November 16, 2026
Reports to: Executive Director, Corporate Initiatives

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

Lead Agency Relations for Toronto’s Largest Public Transit System

The TTC is seeking a dynamic and politically astute leader to serve as Director, City & Agency Relations.

What You Will Do

• Reporting to senior executive leadership, this role will lead the TTC’s relationship with the City of Toronto, City divisions, agencies, boards, and corporations,
• Strengthen and advance the strategic partnership and accountability relationship between the TTC and the City of Toronto.
• Foster alignment between TTC priorities and City objectives to support customer service excellence, community outcomes, and Toronto’s mobility network.
• Lead the development, administration, and continuous improvement of the City-TTC relationship framework, including reporting, governance, and compliance requirements.
• Build and maintain collaborative relationships across City divisions, agencies, and key stakeholders that influence and support the TTC’s mandate.
• Facilitate strategic forums, discussions, and engagement activities to enhance coordination, decision-making, and organizational effectiveness.
• Serve as a trusted advisor and business partner on matters related to governance, accountability, and stakeholder engagement.

What Skills Do You Bring?

• Stakeholder Engagement & Relationship Management
• Strategic Leadership & Political Acumen
• Negotiation & Partnership Development
• Executive Advisory & Communications Excellence
• Team Leadership & Organizational Influence

What Qualifications Do You Bring?

• A university degree in public policy, business administration, economics, planning, political science, or a related discipline, or an equivalent combination of education and experience.
• Significant experience building and managing strategic relationships within a municipal, public sector, or highly regulated environment.
• Demonstrated expertise in stakeholder engagement, partnership development, and influencing outcomes across complex organizations.
• Strong knowledge of governance frameworks, including the Municipal Act, Metrolinx Act, and public sector accountability requirements.
• Thorough understanding of City Council, Committee, and Agency Board governance and decision-making processes.
• Experience developing and administering governance, reporting, compliance, and accountability frameworks.
• Proven ability to facilitate cross-functional forums and drive alignment among diverse stakeholder groups.
• Exceptional communication, negotiation, and relationship management skills, with the ability to advise and influence senior leaders.
• Strong political acuity, sound judgment, and experience navigating complex organizational environments.
• Experience working within or partnering with the City of Toronto, its divisions, agencies, boards, or corporations is considered an asset.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone] or [e-mail] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.