Communications Advisor

TTC (Toronto Transit Commission); Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Pension plan

Hybrid work model

Professional development opportunities

Inclusive culture

Job summary

The Toronto Transit Commission (TTC) seeks a Communications Advisor to support internal and external communications for a one-year temporary assignment. You will drive strategic communications, counsel leaders, and create content across channels, including media relations and employee communications.

The role emphasizes inclusion, accessibility, and alignment with TTC policies, reporting to the Director, External Communications.

Qualifications

• Post-secondary diploma or degree in a related discipline or equivalent.
• Strong knowledge of communications, public relations, and media relations.
• Exceptional writing, editing, and verbal communication skills.
• Experience managing multiple projects and priorities.
• Strong stakeholder engagement and relationship-building skills.
• Sound judgment and discretion handling sensitive issues.
• Proficiency with Microsoft Office and social media; highly organized with strategic thinking.

Responsibilities

• Develop and execute integrated internal and external communications strategies.
• Provide expert communications counsel to business leaders.
• Create compelling content across multiple channels and audiences.
• Research, write, edit and deliver media materials and speeches.
• Serve as a trusted advisor to internal clients on strategic communications.
• Support media relations, respond to inquiries, and act as spokesperson as needed.
• Promote an inclusive, accessible communications environment.

Skills

Interpersonal communications

Public relations knowledge

Media relations

Writing and editing

Verbal communication

Education

Post-secondary diploma or degree in communications or related discipline

Job description

Career Opportunities: Communications Advisor

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The TTC is seeking a Communications Advisor to support communications initiatives on a one-year temporary assignment.

What You Will Do

As Communications Advisor, you will drive strategic communications that inform, engage, and build trust with employees, customers, stakeholders, and the public. You will develop and execute integrated internal and external communication strategies, provide expert communications counsel to business leaders, and create compelling content across a variety of channels and audiences.

In this role, you will research, write, edit, and deliver a wide range of communications materials, including media responses, news releases, speaking and briefing notes, , employee communications, special event communications, and materials supporting organizational initiatives and policy changes. You will serve as a trusted advisor to internal clients, providing strategic communications support and ensuring messages are clear, consistent, and aligned with organizational objectives.

The successful candidate will support media relations activities, respond to media inquiries, disseminate timely information regarding TTC service conditions and operational issues, and act as an official TTC spokesperson as required. You will manage sensitive and high-profile issues with professionalism and discretion, including labour relations and personnel matters, while maintaining strong, productive relationships with media representatives and key stakeholders.

As a champion of inclusion and accessibility, you will promote a respectful workplace and customer environment that values diversity and is free from harassment and discrimination. You will support the development and delivery of inclusive and accessible communications, programs, policies, and services in accordance with the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA), and TTC policies and commitments.

What Skills Do You Bring?

• Demonstrate appropriate and effective interpersonal communications through various media
• Use office technology, software and applications
• Plan and organize activities / projects to meet section and organizational goals
• Communicate in a variety of mediums
• Apply analytical skills

What Qualifications Do You Bring?

• Completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.
• Strong knowledge of communications, public relations, and media relations
• Exceptional writing, editing, and verbal communication skills
• Experience managing multiple projects and competing priorities
• Strong stakeholder engagement and relationship-building skills
• Sound judgment and discretion in handling sensitive issues
• Proficiency with Microsoft Office and social media platforms
  Highly organized with strong attention to detail and strategic thinking

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Department: Corporate Communications (20000063) - Corporate Communications (30000081)
Salary Information: $80,353.00 - $100,445.80
Pay Scale Group: 7SA
Employment Type: Temporary December 31, 2027
New or Existing Vacancy: Existing

Weekly Hours: 35 Off Days: Saturday/Sunday Shift: Day
Last Day to Apply: November 15, 2026
Reports to: Director, External Communications

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.