Director, Canadian Benefits Operations

Hub Corporate Canada; Toronto; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A national employee benefits firm in Toronto is seeking a Director of Canadian Benefits Operations to drive strategic initiatives and improve operational efficiency across regions. This role requires strong leadership skills, over 5 years of relevant experience, and proficiency in systems like Salesforce and Microsoft Dynamics. The ideal candidate will ensure cohesive operations and enhance service delivery while managing a talented team in a hybrid work environment.

Benefits

Competitive Compensation

Flexible work arrangements

Personalized benefits package

Investment in training and development

Qualifications

• 5 years of experience in employee benefits, insurance, or financial services.
• Demonstrated expertise in leading complex cross-functional projects.
• Proven ability to engage senior leaders and secure buy-in for initiatives.

Responsibilities

• Lead strategic operations initiatives to improve service consistency.
• Manage rollout of new tools and shared service models across offices.
• Oversee analytics function, ensuring timely delivery of business dashboards.

Skills

Employee Relations

Project Management

Operations Management

Leadership Experience

Financial Planning

Tools

Salesforce

Microsoft Dynamics

EPIC

Job description

Director Canadian Benefits Operations (Hybrid)

National Employee Benefits & Retirement

HUB Internationals National Employee Benefits and Retirement Team is dedicated to driving growth and excellence across Canada by supporting our regional teams. As strategic partners this team collaborates with local offices to expand and enhance our Employee Benefits and Retirement divisions ensuring we deliver best-in-class solutions for clients nationwide. Through innovative strategies expert guidance and a shared commitment to success the National Team empowers our regions to meet evolving market demands strengthen client relationships and achieve sustainable growth in the benefits and retirement space.

About The Role

We are seeking a strategic and hands-on operational leader to join our National Employee Benefits & Retirement practice. The Director Operations will work closely with the Chief Operating Officer Executive Leadership Team and regional operations leaders to drive national priorities focused on standardizing workflows optimizing the use of our systems improving data consistency and supporting our national insurer partnerships.

In this role they will play a critical part in developing a cohesive shared support model scaling best practices and ensuring consistent efficient operations across Canada. The Director will also lead and support a range of national projects focused on enhancing service delivery optimizing our operational structure and improving overall business performance.

What Youll Do

Lead strategic operations initiatives across EB&R Canada with a focus on best practices process improvement service consistency and operational efficiency

Manage the rollout and adoption of new tools shared service models workflow improvements and best practices across regional offices

Lead a small team providing coaching development performance feedback and mentorship

Ensure full adoption and adherence to use of in-house CRM system; monitor data integrity report on gaps and ensure our quality standards are met

Oversee the analytics function ensuring timely delivery of :

Quarterly in-force business dashboards

Monthly revenue estimates

Annual budget planning tools and reports

Ad hoc financial and performance reporting

Contribute to HUBs annual Broker Standards review by providing content and criteria to our Compliance team within EB&R

Lead initiatives to develop robotic processes to replace data entry

Collaborate with training & development leads ensuring consistent onboarding and upskilling across teams

Partner closely with Regional Vice Presidents across the country to align on national priorities and drive local execution.

Support integration efforts related to mergers & acquisitions from an operational lens

What Youll Need for Success

5 years of experience in employee benefits insurance or financial services preferably with operational oversight

Demonstrated expertise in leading complex cross-functional projects with measurable outcomes in process improvement operational efficiency and service delivery

Proven leadership experience with the ability to inspire develop and retain high-performing teams

Advanced financial and analytical acumen with a track record of leveraging data to drive business insights inform decision-making and monitor performance metrics

Excellent communication and relationship-building skills across all levels of the organization

Highly organized and driven by results with a strong sense of accountability and follow-through

Expert in change management and influencing others to adopt new processes and tools

Proven ability to engage senior leaders and secure buy-in for strategic national initiatives across Canada

Experience leading operations in a multi-site or national environment with a strong understanding of regional nuances and alignment challenges

Deep proficiency with enterprise systems such as EPIC Salesforce Microsoft Dynamics and other CRM or reporting platforms is essential

Bilingual (French / English) is considered an asset

Comfortable presenting to executive leadership with strong storytelling and presentation skills

Working towards or holding a professional designation (e.g. CEBS GBA) is considered an asset

Whats in it for you

Your well-being is our priority and we back this up with a wealth of benefits :

Competitive Compensation : Benefit from a pay structure that includes incentives bonuses and opportunities to increase your earnings.

Work-Life Balance : Enjoy flexible work arrangements and generous time off to support your personal and professional life.

Tailored Benefits : Access a personalized benefits package including company-matched RRSPs designed to meet your unique needs.

Career Growth and Support : Invest in your future with HUB! Take advantage of our sponsored training and development programs tuition reimbursement opportunities and coverage for professional license fees and membership dueseverything you need to support your growth and excel in your career.

Exclusive Perks : Take advantage of discounts on events travel accommodations and personal home & auto insurance.

At HUB we believe that diversity drives innovation equity fosters opportunity and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued respected and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.

Why Choose HUB

When you choose HUB youre choosing a competitive exciting and friendly work environment that strategically positions you for longevity and offers significant advancement growth and success opportunities. To read more about HUB please visit - About Us - HUB International

About HUB International

Headquartered in Chicago Illinois Hub International Limited is a leading full-service global insurance broker and financial services firm providing risk management insurance employee benefits retirement and wealth management products and services. With more than 19000 employees in offices located throughout North America HUBs vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy so clients are ready for tomorrow.

Were not just an insurance broker were a team of passionate professionals dedicated to innovation excellence and empowering our clients and communities through personalized support and expertise.

If youre interested in learning how you can grow your career at HUB visit our Careers Page to explore our opportunities.

HUB International is committed to creating an inclusive and accessible recruitment process for all candidates. If you require accommodation at any stage of the interview process please let us know and we will work with you to ensure a fair and equitable experience.

LI-hybrid

LI-EM

Department Business Operations

Required Experience : 7-10 years of relevant experience

Required Travel : Up to 25%

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Required Experience :

Director

Key Skills

Employee Relations,Employee Evaluation,Management Experience,Profit & Loss,Conflict Management,Operations Management,Project Management,Budgeting,Leadership Experience,Supervising Experience,Leadership management,Financial Planning

Employment Type : Full-Time

Experience : years

Vacancy : 1