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Director, Canadian Benefits Operations

144166 Hub Corporate Canada

Toronto

Hybrid

CAD 100,000 - 150,000

Full time

3 days ago
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Job summary

A leading insurance broker is seeking a Director, Canadian Benefits Operations to enhance operational efficiency across the country. This role requires strong leadership and analytical skills, with a focus on process improvement and strategic initiatives. Ideal candidates will have extensive experience in employee benefits and a proven track record of managing cross-functional projects. The position is hybrid, allowing for flexibility in work arrangements.

Benefits

Competitive Compensation
Flexible work arrangements
Tailored Benefits
Career Growth support
Exclusive discounts

Qualifications

  • 5+ years of experience in employee benefits or financial services.
  • Experience leading cross-functional projects with measurable outcomes.
  • Bilingual (French/English) is considered an asset.

Responsibilities

  • Lead strategic operations initiatives across EB&R Canada.
  • Manage rollout of new tools and service models.
  • Oversee business analytics and performance reporting.

Skills

Leadership
Operational efficiency
Process improvement
Communication
Analytical skills

Education

Bachelor's degree or relevant professional designation

Tools

CRM Systems
Salesforce
Microsoft Dynamics
EPIC

Job description

Director, Canadian Benefits Operations (Hybrid)

HUB International’s National Employee Benefits and Retirement Team is dedicated to driving growth and excellence across Canada by supporting our regional teams. As strategic partners, this team collaborates with local offices to expand and enhance our Employee Benefits and Retirement divisions, ensuring we deliver best-in-class solutions for clients nationwide. Through innovative strategies, expert guidance, and a shared commitment to success, the National Team empowers our regions to meet evolving market demands, strengthen client relationships, and achieve sustainable growth in the benefits and retirement space.

About The Role

We are seeking a strategic and hands-on operational leader to join our National Employee Benefits & Retirement practice. The Director, Operations will work closely with the Chief Operating Officer, Executive Leadership Team, and regional operations leaders to drive national priorities, focused on standardizing workflows, optimizing the use of our systems, improving data consistency, and supporting our national insurer partnerships.

In this role, they will play a critical part in developing a cohesive, shared support model, scaling best practices, and ensuring consistent, efficient operations across Canada. The Director will also lead and support a range of national projects focused on enhancing service delivery, optimizing our operational structure, and improving overall business performance.

What You’ll Do

Lead strategic operations initiatives across EB&R Canada, with a focus on best practices, process improvement, service consistency, and operational efficiency

Manage the rollout and adoption of new tools, shared service models, workflow improvements, and best practices across regional offices

Lead a small team, providing coaching, development, performance feedback, and mentorship

Ensure full adoption and adherence to use of in-house CRM system; monitor data integrity, report on gaps and ensure our quality standards are met

Oversee the analytics function, ensuring timely delivery of :

Quarterly in-force business dashboards

Monthly revenue estimates

Annual budget planning tools and reports

Ad hoc financial and performance reporting

Contribute to HUB’s annual Broker Standards review, by providing content and criteria to our Compliance team within EB&R

Lead initiatives to develop robotic processes to replace data entry

Collaborate with training & development leads, ensuring consistent onboarding and upskilling across teams

Partner closely with Regional Vice Presidents across the country to align on national priorities and drive local execution.

Support integration efforts related to mergers & acquisitions from an operational lens

What You’ll Need for Success

5+ years of experience in employee benefits, insurance, or financial services, preferably with operational oversight

Demonstrated expertise in leading complex, cross-functional projects with measurable outcomes in process improvement, operational efficiency, and service delivery

Proven leadership experience with the ability to inspire, develop, and retain high-performing teams

Advanced financial and analytical acumen, with a track record of leveraging data to drive business insights, inform decision-making, and monitor performance metrics

Excellent communication and relationship-building skills across all levels of the organization

Highly organized and driven by results, with a strong sense of accountability and follow-through

Expert in change management and influencing others to adopt new processes and tools

Proven ability to engage senior leaders and secure buy-in for strategic, national initiatives across Canada

Experience leading operations in a multi-site or national environment, with a strong understanding of regional nuances and alignment challenges

Deep proficiency with enterprise systems such as EPIC, Salesforce, Microsoft Dynamics, and other CRM or reporting platforms is essential

Bilingual (French / English) is considered an asset

Comfortable presenting to executive leadership, with strong storytelling and presentation skills

Working towards or holding a professional designation (e.g., CEBS, GBA) is considered an asset

What’s in it for you?

Your well-being is our priority, and we back this up with a wealth of benefits :

Competitive Compensation : Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings.

Work-Life Balance : Enjoy flexible work arrangements and generous time off to support your personal and professional life.

Tailored Benefits : Access a personalized benefits package, including company-matched RRSPs, designed to meet your unique needs.

Career Growth and Support : Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues—everything you need to support your growth and excel in your career.

Exclusive Perks : Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance.

At HUB, we believe that diversity drives innovation, equity fosters opportunity, and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued, respected, and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment, we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.

Why Choose HUB?

When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. To read more about HUB, please visit -

About HUB International

Headquartered in Chicago, Illinois, is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 19,000 employees in offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.

We’re not just an insurance broker, we’re a team of passionate professionals dedicated to innovation, excellence, and empowering our clients and communities through personalized support and expertise.

If you’re interested in learning how you can grow your career at HUB, visit our to explore our opportunities.

LI-hybrid

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Department Business OperationsRequired Experience : 7-10 years of relevant experienceRequired Travel : Up to 25%

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