Director, Camp Operations & Guest Experience

themeljrmartyzajacfoundation; Mission; On-site; CAD 63,000 - 77,000; Full time

Benefits offered by this job

Dental care

Extended health care

On-site parking

3 weeks vacation

Job summary

The Mel Jr. & Marty Zajac Foundation seeks a Director of Camp Operations & Recreation to lead Zajac Ranch, Mission, BC, year-round.

You will oversee medical summer camps, recreation, rentals, guest hospitality, and staff leadership to deliver safe, high-quality experiences for campers, families, and volunteers. Reporting to the General Manager, you will coordinate facilities, food service, schedules, and program development, maintain safety standards, and recruit and supervise staff.

Qualifications

• Leadership and collaboration across departments to deliver seamless camp and guest experiences.
• Strong service mindset with hospitality focus and guest satisfaction.
• Excellent communication and relationship-building with campers, families, and staff.
• Ability to manage a dynamic, seasonal environment with sound judgment.
• Hands-on leadership approach and enthusiasm for recreation and camps.

Responsibilities

• Lead day-to-day year-round operation of Zajac Ranch, ensuring readiness for medical camps, school groups, and rentals.
• Coordinate group-specific needs: accommodations, food service, recreation, staffing, schedules, facility use.
• Serve as senior on-site contact for groups and guests, addressing needs promptly.
• Maintain high standards for customer service, hospitality, cleanliness, and guest experience.
• Collaborate with facilities, nursing, kitchen, registration, and other teams for coordinated delivery.
• Monitor site readiness and coordinate maintenance and safety with staff/contractors.
• Ensure adherence to Zajac Ranch policies including health and safety.

Skills

Leadership

Hospitality

Communication

Relationship-building

Empathy

Adaptability

Organization

Problem-solving

Hands-on leadership

Education

Post-secondary education in Recreation Management

Tools

Microsoft Office

Job description

The Mel Jr. & Marty Zajac Foundation seeks a Director of Camp Operations & Recreation to lead Zajac Ranch, Mission, BC, year-round.

You will oversee medical summer camps, recreation, rentals, guest hospitality, and staff leadership to deliver safe, high-quality experiences for campers, families, and volunteers. Reporting to the General Manager, you will coordinate facilities, food service, schedules, and program development, maintain safety standards, and recruit and supervise staff.