Director, Business Solution Engineering & Product Management

EPIC Information Solutions Inc.; Mississauga; Hybrid; CAD 100,000 - 150,000; Full time

Job summary

Join Bell as the Director of Business Solution Engineering & Product Management, where you will lead digital transformation projects. Your role will focus on leveraging AI and SaaS solutions to improve customer experience. You will work closely with cross-functional teams to design innovative processes and build a culture of continuous improvement. This pivotal role offers a competitive salary and extensive benefits package.

Benefits

Comprehensive benefits

35% discount on services

Qualifications

• Proven experience in leading digital transformation initiatives.
• Strong expertise in AI technologies and SaaS applications.
• Ability to manage diverse teams and achieve program objectives.

Responsibilities

• Lead and oversee digital transformation projects aligned with organizational goals.
• Drive the adoption of AI technologies to enhance customer experiences.
• Collaborate across teams to uncover innovative opportunities.

Skills

Leadership

Project Management

Analytical Skills

Problem Solving

Tools

Salesforce

ServiceNow

AI Technologies

Job description

Req Id:424649

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Summary

As the Director of Business Solution Engineering & Product Management, you will play a pivotal role in driving digital transformation initiatives within our organization. Reporting to the VP of Customer & Channel Experience, you will be responsible for leading and managing programs that leverage cutting-edge technologies, including AI and SaaS platforms such as Salesforce and ServiceNow. The programs you will lead focus on putting our customer first and making it easier to do business with Bell by transforming our frontline employee experience and introducing personalized experiences for our customers.

Key Responsibilities

• Lead and oversee digital transformation projects, ensuring alignment with organizational goals and objectives.
• Drive the adoption and integration of AI technologies to revolutionize business processes and elevate customer experiences.
• Manage and optimize the use of leading SaaS platforms like Salesforce and ServiceNow to streamline operations and boost efficiency.
• Foster a culture of innovation by identifying and implementing groundbreaking solutions to business challenges.
• Collaborate with cross-functional teams to uncover opportunities for innovation and continuous improvement.
• Develop and execute strategies to achieve ambitious program milestones and deliverables.
• Monitor and report on program progress, ensuring timely completion and exceptional outcomes.

Critical Qualifications

• Proven experience in leading digital transformation initiatives.
• Strong expertise in AI technologies and their application in business settings.
• Extensive experience with SaaS platforms, particularly Salesforce and ServiceNow.
• Excellent leadership and project management skills.
• Ability to work collaboratively with diverse teams and stakeholders.
• Strong analytical and problem-solving abilities.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status:Regular - Full Time

Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Verdun

Work Arrangement: Hybrid

Application Deadline: 07/02/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada,ON, Toronto

Bell,one of Canada's Top 100 Employers.