Director, Business Process Innovation & Automation

Confidential; Montreal; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading organization in the B2B sector is seeking a Director of Business Process Innovation & Automation in Montreal. This role focuses on driving digital transformation initiatives, improving operational efficiency, and enhancing customer experience. The ideal candidate has experience in leading cross-functional teams, implementing CRM and automation tools, and managing change effectively. The position offers opportunities for innovation and leadership.

Qualifications

• Strong understanding of supply chain and order-to-cash processes.
• Proven track record in leading transformation programs.

Responsibilities

• Lead digital transformation initiatives across business units.
• Partner with teams to implement scalable process improvements.
• Manage a high-performing team of project managers and engineers.

Skills

End-to-end supply chain processes

CRM implementation

Leadership skills

Stakeholder management

Change management

Tools

RPA tools

BI tools

E-commerce platforms

Job description

A leading organization in the B2B distribution and logistics sector is seeking a strategic and hands-on Director of Business Process Innovation & Automation to report to the VP of Digital Strategy.

This role is responsible for driving enterprise-wide transformation initiatives that enhance sales enablement, operational efficiency, and customer experience.

Key Responsibilities:

• Lead strategic digital transformation initiatives across business units, with a focus on sales innovation, customer automation, and operational excellence
• Partner with cross-functional teams—including supply chain, IT, and commercial leadership—to assess, design, and implement scalable process improvements
• Oversee global supply chain process strategy, roadmap development, and technology alignment
• Manage and develop a high-performing team of project managers, analysts, and engineers
• Deliver end-to-end project management, stakeholder engagement, and results-oriented execution
• Champion change management initiatives, training programs, and continuous improvement practices
• Stay ahead of emerging technologies and trends, sharing insights to influence digital strategy
• Leverage data and analytics to design dashboards, optimize reporting, and drive decision-making

Qualifications & Competencies:

• Strong understanding of end-to-end supply chain and order-to-cash processes
• Experience implementing CRM, order management, e-commerce, BI, and RPA tools
• Proven track record leading cross-functional transformation and automation programs
• Excellent leadership, communication, and stakeholder management skills
• Ability to lead with influence in a matrixed, fast-paced environment
• Passion for innovation, digital enablement, and process optimization
• Strong facilitation, presentation, and change management experience