Director, Business Process

Flippa.com; North Bay; On-site; CAD 155,000 - 184,000; Full time

Job summary

A well-established agency in Ontario is seeking a Director of Business Process to provide strategic oversight across operations in Rail Mechanical and Remanufacturing. This key role requires extensive management experience, with a focus on regulatory compliance, process improvement, and stakeholder engagement. The ideal candidate will possess a related degree, advanced analytical and negotiation skills, and the ability to lead strategic initiatives. Competitive salary and benefits package offered.

Benefits

Defined benefit pension plan

Paid vacation

Paid personal leave days

Discounted transportation

Qualifications

• Over 5 years of experience as a manager or director.
• Knowledge of industry best practices and rail regulations.
• Current Engineering License and/or trade certification preferred.

Responsibilities

• Provide strategic oversight for Rail Mechanical and Remanufacturing.
• Manage compliance with regulatory requirements.
• Oversee technology and automation implementation.

Skills

Interpersonal Skills

Analytical Skills

Project Management

Strategic Planning

Negotiation Skills

Education

University Degree in Manufacturing, Business or Engineering

Tools

Microsoft Suite

Job description

POSITION : Director, Business Process

REPORTS TO : Vice President, RRC & Rail Mechanical

DEPARTMENT : Remanufacturing & Repair Centre & Rail Mechanical

LOCATION : North Bay

REFERENCE : 390-52-26

SALARY : $155,948 - $183,482

WHO WE ARE :

Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1000 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.

ACCOUNTABILITY STATEMENT :

The Director, Business Process provides strategic oversight for services supporting Rail Mechanical and Remanufacturing and Repair Centre (RM and RRC), ensuring consistency across business units. Collaborating with RM and RRC Directors, this role drives strategies to enhance business efficiency, regulatory compliance, and customer engagement, while standardizing processes and optimizing resources for safe, effective, and sustainable operations.

MAJOR DUTIES / RESPONSIBILITIES :

• High level oversight and management of Rail Mechanical and RRC shops and services.
• Ensure that services provided to all operating divisions are aligned with their operational needs and their long term and strategic plan.
• Provide strategic direction to ensure coordination of shared services and centralization of work events.
• Ensure compliance with all regulatory requirements and applicable collective bargaining agreements, while fostering strong, effective relationships with both internal and external stakeholders.
• Plan, implement, evaluate, and manage safety programs to ensure compliance with rules, regulations, and procedures / best practices.
• Provide strategic oversight in developing, evaluating, and negotiating short and long-term agreements with foreign railways and leasing companies for mechanical services, maximizing return on investment and meeting customer requirements.
• Supporting the activities of the Rail Mechanical Freight / RRC marketing, pricing, and sales group
• Work collaboratively with the transportation team on fleet management requirements.
• Oversee planning and implementation of technology or automation (e.g., software and hardware development) for safety, efficiencies, and better and effective production.
• Work collaboratively to plan, implement, evaluate, and manage all available resources ensuring proper allocation, use and spending.
• Establish, follow up on, measure and, as necessary, improve Key Performance Indicators (KPIs) for the scope of responsibility.
• Work collaboratively efficiently and effectively with RM and RRC senior management on financial, HR and business planning ensuring alignment with operational needs and objectives.
• Plan, develop, implement, follow up and measure ways for ensuring employees’ adherence to regulatory requirements and departmental and corporate policies, procedures, and practices.
• Ensure timely and smooth flow of information and communication.
• Participate in committees and advocacy (re safety, Transportation Canada, rail industry).
• Champion and lead a culture of continuous improvement, inclusivity, and safety by encouraging, promoting, and advocating for immediate action and input.
• Stay fully informed on the status of projects, work, and production through established processes and timelines and provide reports as required.
• Oversight and management in emergency and crisis situations including efficiently and effectively dealing with service failure, major derailments, or cardinal rule violations.

REQUIREMENTS :

University Degree in Manufacturing, Business or Engineering

Over 5 years of experience as a manager or director, including but not limited to :

managing a production or manufacturing facility

managing maintenance and repair of equipment

broad experience managing change within an organization

project management / supervision

operating and capital budgets

financial and human resources management

strategic planning and goal setting

community relations

research and development

create and implement process improvements

resource management

Knowledge of industry best practices and rail regulations

Understanding of engineering requirements based on Statement of Work (SOW) and ability to coordinate engineering resources

Progressive experience with labour and employee relations and administration of collective agreements

Excellent working knowledge of computers and Microsoft Suite

Current Engineering License and / or trade certification in one of the following trades : Automotive Service Technician 310S, Electrician - Construction and Maintenance 309A, Heavy Duty Equipment Technician 421A, Railway Car Technician 268R, Millwright Red Seal is preferred

Valid G Driver’s License with ability to travel up to 25%

Excellent interpersonal and negotiation skills and demonstrated integrity while interacting with employees at all levels within the organization

Effective communication and negotiation skills with demonstrated ability to listen, focus, and convey messages that will be easily understood

Demonstrated ability to think and plan strategically

Excellent analytical, planning, decision making, time management and leadership skills

Willingness and flexibility to change priorities on short notice and / or under pressure

Commitment to health and safety

BACKGROUND INVESTIGATION : The successful candidate will need to pass the following clearances : criminal record check, employment references and education verification.

CLOSING DATE : May 20, 2025, no later than 11 : 59 p.m. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number. Visit our career website to apply : https : / / www.ontarionorthland.ca / en / careers

At Ontario Northland, we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.

Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.

Les offres d'emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, poste 394 pour plus de renseignements.

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