Director, Business Operations Readiness

Payments Canada; Ottawa; Hybrid; CAD 134,000 - 169,000; Full time

Job summary

Payments Canada is seeking a Director, Business Operations Readiness, to lead the operational readiness for new systems and enhancements. This role involves ensuring compliance with risk management and developing support materials, alongside a focus on team growth and stakeholder relationship management. Join a dynamic team committed to improving the payment ecosystem in Canada.

Benefits

Flexible hybrid environment

Competitive compensation package

Comprehensive health and dental benefits

Paid time off including vacation and parental leave

Rewards and recognition program

Access to office gym facilities

Professional development opportunities

Qualifications

• Minimum 10 years in payment operations or delivery in financial services.
• 5 years in a leadership role.
• Understanding of Payments Canada's operations.

Responsibilities

• Oversee business operations processes and models.
• Align with testing and risk management teams to ensure operational readiness.
• Develop training for end users of new systems.

Skills

Stakeholder relationship management

Team building

Operational risk management

Crisis management

Project management

Education

Undergraduate degree in Finance, Business, or related field

Job description

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2023 alone, our systems cleared approximately $112 trillion or $450 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you !

Who we are

We are a public purpose, non-profit organization situated at the centre of Canada's payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star : Inspire trust, build community and enable change .

Payments Canada - where our country connects :

Payments Canada - Who we are

Our culture

With our people in mind we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!

Do you want to make payments easier, smarter and safer for Canada? Join us today!

You need to work here if

• You love working with passionate, ambitious and collaborative colleagues.
• You want to be challenged and lead unique initiatives.
• You want to grow, develop and become a subject matter expert in your field.
• You want your work to make an impact in your community and country.

Come and join us - where payments meet purpose!

What we are looking for

Reporting to the Vice President, Business Program Delivery, the Director, Business Operations Readiness will be responsible for the overall readiness of Payments Canada to operate / run / maintain any new systems, functionalities, or enhancements that are delivered by the Chief Delivery Officer (CDO) division. The Director, Business Operations Readiness will provide leadership and direction to the Business Operations Readiness team, is a member of the Business Leadership Team (BLT), and works closely with other senior leaders within Payments Canada to deliver on its mandate. The Director, Business Operations Readiness plays a critical role within the Delivery pillar (CDO) and will work closely with the Transform pillar (CPO) and the Run pillar (CIO).

A day in the life

Your responsibilities as the Director, Business Operations Readiness will include but are not limited to :

• Responsible for the development and delivery of all business operations processes & models, updates all relevant internal documentation, and ensures ongoing alignment with internal stakeholders (CIO team, finance team, etc).
• Define the program / projects target business operating model.
• Partner with the Financial Market Risk team to identify and ensure the completion of all activities required to ensure Payments Canada's adherence to Bank of Canada risk management standards in the delivery of projects and programs (e.g. Financial Risk Frameworks, Participation Monitoring Frameworks, Self-Assessment Frameworks, Suspension Playbooks, Contingency Playbooks, Financial Recovery Plans, etc)
• Align with the testing team to provide support and ensure readiness for operational readiness testing.
• Partner with the operational risk team to develop, implement, and execute or amend the crisis management plan, which includes business continuity and disaster recovery plans for the program / project once live.
• Develop / update the systems Service Level Description and all related operational readiness material.
• Work with internal teams to ensure Payments Canada readiness for ongoing operational audits.
• Ensure workstream activities are in alignment with the overall integrated project plan and budget for the program.
• Partner with the people change management team and other internal teams to identify changes to roles and responsibilities of Payments Canada resources and facilitate work with HR to prepare teams for ongoing operations.
• Develop appropriate training required for program / project end users (industry & internal).
• Stakeholder relationship management
• Work with the Director of Industry Readiness & Deployment to align plans and transition
• Provide thought leadership to all employees within the Business Operations Readiness function, which includes mentorship and development.

What you need to be successful

• Undergraduate degree in Finance, Business, or related field.
• Minimum of 10 years of experience in payment operations and / or payment program delivery in the financial services industry.
• Minimum of five (5) years of experience in a leadership role.
• Experience in providing guidance and reporting to senior management and maintaining confidence when challenged.
• A firm understanding of Payments Canada's business and payment system operations.
• Demonstrated experience in establishing and maintaining effective relationships with internal and external stakeholders and facilitating stakeholder dialogue.
• A positive track record building new teams, designing strategic plans and implementing improvement initiatives in a complex multi-stakeholder environment.
• Government of Canada Reliability clearance or eligibility to obtain.

Salary range

• Based on qualifications and experience : $134,837 to 168,546.

Please submit your application by : June 11, 2025.

What's in it for you?

• Flexible, hybrid (remote / office) environment.
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
• Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
• Paid time off : minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
• 26 weeks of paid maternity and parental leave top-up.
• Rewards and recognition program.
• Access to office gym facilities.
• Internal and external professional development opportunities.
• Fun team and organizational events.
• Monthly all staff forums led by our Executive Leadership Team.

Our diversity, inclusion and equity commitment

At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.

We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing [emailprotected] .

We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.

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