Director, Business Banking Platform Delivery & Adoption

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

A leading bank in Canada is seeking a Director for their Business Banking Platform Delivery. This strategic role focuses on optimizing the Decision Manager application, driving revenue growth, and enhancing overall client experience through collaboration and data analysis. Candidates should bring strong leadership skills and a proven track record in the financial services sector.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers recognition program

Qualifications

• More than 3 years in Agile Product Owner/Management or related experience.
• 3-5 years in credit adjudication or related experience.
• Experience creating and implementing auto adjudication models.

Responsibilities

• Develop and implement the Decision Manager roadmap leveraging data analytics.
• Refine and develop programs ensuring alignment with Business Banking requirements.
• Lead the development and execution of client journey improvements for the Decision Manager application.

Skills

Business Effectiveness

Communication

Critical Thinking

Project Management

Strategic Objectives

Education

Experience in Agile Product Owner/Management

Certified Scrum Product Owner (CSPO)

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of CIBC’s team, the Director, Business Banking Platform Delivery & Adoption Reporting to the VP, Business Banking Products, Solutions and Channels, the Director will develop and implement a 3-5 year strategy for the Business Banking Decision Manager application, supporting digital and assisted channels. This role will be responsible for executing the approved Business Banking roadmap in collaboration with key stakeholders, including technology and digital teams. Additionally, this role will oversee the creation and management of strategies, policies, and programs related to the Decision Manager application and provide technical guidance and professional advice on complex issues to junior consultants, leading projects and collaborating with other application and platform leads. This role will represent Business Banking's interests as a stakeholder across cross-functional groups and lead the Project Ascend initiative to create an advanced decision engine for credit assessments, working with technology and data science teams to integrate analytics and machine learning for accurate evaluations.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Strategic leadership - Develop and implement the Decision Manager roadmap, leveraging data analytics to inform credit risk strategies and optimize decision-making. Foster a collaborative approach to prioritize capabilities that drive revenue growth and enhance the Decision Manager application. Assess current and future business needs, aligning objectives and resources across interrelated programs.
• Program development - Refine and develop programs related to the Decision Manager application, ensuring alignment with Business Banking requirements. Enhance auto approval rates by analysing workflows and implementing best practices for efficiency. Monitor corporate strategies and recommend changes to ensure strategic objectives and regulatory compliance are met.
• Analysis and guidance - Provide analysis and recommendations to senior management, ensuring understanding of key issues and influencing corporate policy. Prepare reports on significant trends and serve as a resource for regulations and processes.
• Process transformation - Lead the development and execution of client journey improvements for the Decision Manager application, coordinating with multiple stakeholders. Document and refine end-to-end processes, utilizing process engineering methodologies to identify gaps and implement improvements.
• Cross-functional relationships - Collaborate with all areas of Personal and Business Banking, Digital, and Technology, engaging with stakeholders from Analyst to Vice President. Work closely with Credit Risk Partners to assess auto adjudication processes and build relationships with Enterprise Risk Management, product development, and frontline operations. Maintain regular communication with Product Teams, Product Owners, and groups across Frontline Technology, Strategy and Transformation, and Banking Centre. Lead projects involving members from various CIBC Business Units and interact frequently with Technology Delivery teams and colleagues in Personal and Small Business Banking. Engage with VPs, Senior Directors, and other leadership roles, as well as marketing, product, segment, and channel groups. Network with peers in the financial industry and external vendors to stay current in the field.

Who you are

• You can demonstrate experience of more than 3 years in Agile Product Owner/Management or related experience It’s an asset if you have experience in Project Management and Certified Scrum Product Owner (CSPO).
• You can demonstrate experience of Build Automation and Deployment Automation tools and techniques strongly recommended.
• You can demonstrate experience of 3-5 years in credit adjudication or related experience.
• You can demonstrate experience of 3-5 years working with creating and implementing auto adjudication models.
• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 23rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Effectiveness, Business Processes, Communication, Critical Thinking, Customer Experience (CX), Leadership, Long Term Planning, Project Management, Strategic Objectives