Director, BSA Platforms & Practice

Canadian Tire Financial Services; Toronto; On-site; CAD 80,000 - 131,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Continuing Education Programs

Career growth opportunities

Job summary

Canadian Tire Financial Services is seeking a Director, BSA Platforms & Practice to lead the strategy and continuous improvement of the enterprise Application Knowledge Hub. You will own the roadmap, governance, and platform reliability, enabling business analysis, architecture, and engineering teams across the organization.

The role drives AI-enabled knowledge search, documentation, and intelligent decision support, while advancing a modern BSA operating model and collaboration platforms.

Qualifications

• 8+ years of experience in Business Analysis, Technology Platforms, Product Enablement, or related fields.
• 5+ years of leadership experience managing teams and enterprise initiatives.
• Experience leading and building enterprise collaboration or knowledge management platforms.

Responsibilities

• Own and roadmap the enterprise Application Knowledge Hub.
• Establish standards for metadata, taxonomy, and knowledge governance.
• Drive AI enablement and leverage platforms like Microsoft Fabric, Foundry, and AI Agents.
• Lead BSA practices, enablement strategy, templates, and modern operating model.
• Provide strategic ownership of Jira, Confluence, Lucid, Figma, and related tools.

Skills

Business Analysis

Leadership

Platform governance

Stakeholder management

Agile delivery

Tools

Jira

Confluence

Lucid

Figma

Microsoft Fabric

Job description

Reporting to the AVP, Planning & Design Practices, the **Director, BSA Platforms & Practice** will lead the strategy and continuous improvement of our new enterprise Application Knowledge Hub. This platform will provide key functions across the business, allowing the organization to have a bird’s eye view of all applications and capabilities, enabling business analysis, architecture and engineering teams. This role combines practice leadership, platform ownership, AI enablement, and operational excellence. **What you’ll do** **Own the Application Knowledge Hub*** Develop and execute the roadmap for the enterprise Application Knowledge Hub.* Establish standards for application metadata, taxonomy, content management, and knowledge governance.* Improve discoverability, quality, and accuracy of application and business knowledge.* Enable knowledge assets to be leveraged by both employees and AI-powered solutions.* Ensure platforms operate securely, reliably, and efficiently. **Drive AI & Innovation*** Identify opportunities to leverage AI to enhance business analysis, documentation, knowledge management, and decision-making.* Advance the use of **Microsoft Fabric, Microsoft Foundry, AI Agents**, automation, and emerging technologies across BSA and knowledge management practices.* Enable AI-powered knowledge search, intelligent documentation, requirements generation, and business insights.* Support integration of enterprise knowledge with AI-enabled workflows and assistants. **Lead the BSA Practice Enablement Strategy*** Define and evolve BSA standards, methodologies, templates, and best practices.* Establish a modern BSA operating model that supports Agile, Product, and AI-enabled delivery teams.* Drive consistency and quality across requirements management, business analysis, process modeling, and documentation practices.* Partner with Architecture, Engineering, Product, and Delivery leaders to improve end-to-end solution design and delivery outcomes. **Lead BSA Platforms & Tools*** Provide strategic ownership and operational oversight of platforms including: Jira, Confluence, Lucid, Figma, Application Knowledge Hub, and future collaboration platforms. **What you’ll bring*** 8+ years of experience in Business Analysis, Technology Platforms, Product Enablement, or related fields.* 5+ years of leadership experience managing teams and enterprise initiatives.* Experience leading and building enterprise collaboration or knowledge management platforms.* Strong understanding of Business Analysis practices, methodologies, and delivery frameworks.* Experience managing platform operations, governance, security, and vendor relationships.* Exceptional stakeholder management and communication skills. *Preferred Qualifications** Experience with Jira, Confluence, Lucid, and Figma administration and governance.* Knowledge of platform engineering, automation, integrations, APIs, and SaaS technologies.* Experience implementing enterprise knowledge management solutions.* Experience with **Microsoft Fabric, Databricks, Microsoft Foundry**, AI platforms, AI Agents, or knowledge engineering solutions* Familiarity with enterprise architecture, application portfolios, and digital transformation initiatives. We’re always looking for great talent! In addition to competitive pay, we offer:* Comprehensive benefits and retirement programs* Performance incentives, Continuing Education Programs* Other perks to support your well-being* Career growth opportunities and product discountsOur typical hiring range is between $80,000.00 and $131,000.00 per annum. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements. We're committed to attracting top talent. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role. #LI-AG2