Director, AV Technical Operations

Diversified; Toronto; On-site; CAD 120,000 - 170,000; Full time

Benefits offered by this job

Medical + Dental

Life Insurance

Disability Insurance

FSA

Paid Time Off

Commuter Benefits

Job summary

Diversified, a global leader in audio visual and media innovation, seeks a Director of AV Technical Operations in the Greater Toronto Area. You will lead market-level technical operations, align delivery with client commitments, and drive cross-disciplinary collaboration to ensure timely, high-quality project delivery.

The role emphasizes execution excellence, resource coordination, and leadership of PMO and field teams, with a focus on financial performance and continuous improvement.

Qualifications

• Bachelor's degree or equivalent professional experience.
• PMP/CTS/CTS-I/CTS-D certifications preferred.
• 7+ years in AV systems integration or project management within a complex delivery environment.

Responsibilities

• Provide market-level leadership for technical operations, PMO and field delivery teams.
• Align delivery capacity with pipeline demand and client expectations.
• Ensure projects are completed on time, within scope, and within budget targets.
• Monitor project performance, identify risks and implement corrective actions.
• Enforce operational standards and workflows across project teams.
• Coordinate resources across projects and markets as needed.
• Serve as escalation point for market delivery issues.
• Collaborate with Engineering, Configuration & Commissioning, and Fabrication teams.
• Support project launch, execution, and closeout activities.
• Lead performance management and development for PMO and field delivery.
• Promote accountability, ownership, and teamwork.

Skills

AV systems integration

Project management

Leadership

Budgeting & finance

Risk management

Communication

Education

Bachelor's degree

Engineering/Construction mgmt background

PMP CTS CTS-I CTS-D

Job description

About Diversified

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

About Diversified

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What To Expect

At Diversified, we’re on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you. As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You’ll Contribute

The Director of AV Technical Operations is responsible for leading technical operations within an assigned market, overseeing project management and installation execution to ensure consistent delivery performance, financial results, and client satisfaction. This role serves as the primary operational counterpart to market Sales leadership, aligning delivery capabilities with pipeline demand, client commitments, market strategy and growth objectives. Reporting to the Managing Director- Canada, the Market TechOps Leader oversees PMO, field and associated delivery teams. This role focuses on execution excellence, resource coordination, team development, and issue resolution while ensuring projects are delivered in accordance with established standards, schedules, and financial targets.

Location: Greater Toronto Area

What You’ll Do

• Provide market-level leadership for technical operations, PMO and field and delivery teams responsible for project execution and installation delivery.
• Partner closely with market Sales leadership to align delivery capacity, execution strategy, and resourcing with pipeline demand and client expectations.
• Ensure projects are executed on time, within scope, and in alignment with financial and quality targets.
• Monitor project performance across the market, identifying risks, delays, or cost issues and implementing corrective actions as needed.
• Enforce operational standards, processes, and workflows to drive consistency, quality, and efficiency across project teams.
• Coordinate resource utilization across projects, balancing workloads and supporting cross-project or cross-market needs when required.
• Serve as the primary escalation point for market-level delivery issues, including project performance, staffing challenges, and client concerns.
• Collaborate with Engineering, Configuration & Commissioning, and Fabrication teams to ensure smooth handoff and execution across disciplines.
• Support project launch, execution, and closeout practices to ensure clarity of roles, expectations, and deliverables.
• Lead performance management, coaching, and development for PMO and field and delivery within the market.
• Promote a culture of accountability, ownership, teamwork, and continuous improvement within market delivery teams.

What You’ll Bring

Education/ Certifications:

• Bachelor’s degree or equivalent professional experience.
• Bachelor’s degree in business, engineering, construction management, or related field preferred.
• Industry certifications such as PMP, CTS, CTS-I, or CTS-D.

Required Skills/Qualifications

• 7+ years of experience in AV systems integration, media/broadcast integration, project management, or IT services within a complex delivery environment.
• 5+ years of progressive leadership experience managing managers and multi-disciplinary teams.
• Strong understanding of project management, installation, and field execution workflows.
• Strong business, planning, and decision-making skills in fast-paced environments.
• Proven experience managing financial performance, including margins, cost control, and forecasts.
• Demonstrated ability to manage multiple concurrent projects and teams.
• Experience driving delivery performance, quality, and financial results at the market level.
• Strong communication, leadership, and problem-solving skills.

Preferred Skills/Qualifications

• Ability to partner effectively with Sales, Engineering, and Operations leadership.
• Background in operational improvement or change management initiatives.

Work Environment

This role operates in a professional office environment with regular presence at project sites and coordination with installation and project teams. Travel within the market may be required to support execution, client engagement, and issue resolution.

What We Offer

Along with competitive compensation, you will be eligible for the following benefits:

• Medical and dental plan options to suit your family’s needs
• Basic Life, AD&D, Short-Term and Long-Term Disability Insurance
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Paid Time Off and Paid Holidays
• Commuter Benefits
• And much more

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact [e-mail] so we can assist you.

Our compensation ranges reflect the cost of labor across several geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.