Director Analyst, Enterprise CRM Application Strategy for Leadership (Remote Canada)

Gartner; Toronto; Hybrid; CAD 100,000 - 150,000; Full time

Job summary

A leading technology research and consulting firm is seeking a seasoned professional to contribute to CRM research and client collaboration. The position offers a flexible hybrid work environment, competitive compensation, and a chance to make a substantial impact on enterprise leaders globally. Applicants should possess significant experience in research and CRM technologies.

Benefits

Highly competitive compensation

Access to world-class benefits

Professional development resources

Qualifications

• Minimum of 10 years of experience in a research or technology-related role.
• Subject matter expertise in enterprise CRM architecture.
• Strong writing, research, and analytical skills.

Responsibilities

• Develop thought-leading research on CRM strategies and technologies.
• Collaborate with clients on strategic CRM technology challenges.
• Deliver presentations at industry events.

Skills

Research

Analytical Skills

Writing

Education

Bachelor’s degree or equivalent experience

Job description

Employer Industry: Technology Research and Consulting

Why consider this job opportunity:
- Highly competitive compensation with disproportionate rewards for top performers
- Opportunity for career advancement in a rapidly growing market
- Flexible hybrid work environment, allowing for remote work when productive
- Collaborative and diverse team culture that values inclusivity
- Chance to contribute to meaningful research that impacts enterprise leaders globally
- Access to world-class benefits and professional development resources

What to Expect (Job Responsibilities):
- Develop thought-leading research on CRM strategies and technologies
- Collaborate with clients on strategic and tactical CRM technology challenges
- Deliver presentations at industry events, including Summits and Symposia
- Work with major CRM technology providers on product and industry direction
- Support Gartner sales with proof of concepts and consultations regarding CRM strategies

What is Required (Qualifications):
- Bachelor’s degree or equivalent experience
- Minimum of 10 years of experience in a research or technology-related role, preferably in CRM and Customer Experience
- Subject matter expertise in enterprise CRM architecture and supporting technologies
- Strong writing, research, and analytical skills
- Ability to travel approximately 10-15% of the time

How to Stand Out (Preferred Qualifications):
- Experience with CRM applications from major vendors such as Salesforce, Microsoft Dynamics, Oracle, and SAP
- Understanding of the impact of AI technologies on CRM
- Background in end-user environments, software vendors, implementation partners, or consulting in CRM

#TechnologyResearch #CRM #CustomerExperience #CareerGrowth #HybridWork

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