Director, Account Management-R-249237

Mastercard; Toronto; On-site; CAD 120,000 - 140,000; Full time

Job summary

Join Mastercard as a Director of Account Management and lead strategic initiatives in the financial services sector. You will be responsible for managing client relationships and identifying growth opportunities, leveraging your expertise in payments and technology. Ideal candidates are analytical thinkers with strong relationship management skills and a passion for driving business success.

Qualifications

• Experience in payments or technology with exposure to Financial Institutions.
• Proven track record of managing complex sales efforts.
• Strong analytical skills and business judgment.

Responsibilities

• Provide superior strategic account management driven by robust planning.
• Identify and develop new business opportunities for growth.
• Negotiate and manage the customer contract agreement process.

Skills

Strategic Thinking

Problem Solving

Relationship Management

Education

Bachelor’s Degree

MBA Preferred

Job description

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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Director, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Director, Account Management

Director, Account Management, Financial Institutions

Overview

The Financial Institutions (FI) Account Team is a key line of business that works with FI client partners to drive Mastercard’s strategy forward by expanding core payments, enabling adjacent payment platforms, offering services and cyber & intelligence solutions.

The FI Team is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and sales leaders. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources.

The team works with our FI customers to support their needs across Payments, Treasury, Everyday Banking, Digital Channels, Data Analytics, Marketing, Fraud & Risk, Finance to drive joint business development.

Reports to the Vice-President, Account Management, and is based in Montreal.

Role

• Provide superior strategic account management driven by robust planning – building a deep understanding of customer needs, defining creative solutions to meet those needs, and working effectively across internal functions to bring together the resources required to deliver enhanced value to the customer.
• Identify and develop new business opportunities (with both existing and new customers) that provide the best potential for future business growth, and appreciable return on financial investments. Qualify opportunities before working with internal product experts & other stakeholders to then progress the sales process.
• Support strategically significant organizational initiatives, including cross-selling of key Mastercard products, capabilities and solutions to deepen relationships.
• Work with customers to build an in-depth understanding of their business and a point of view on how Mastercard solutions can address the needs of their business, leveraging internal stakeholders to efficiently move prospect through highly matrixed buy cycles.
• Develop detailed business cases, including financial analysis/modeling, in support of FI initiatives.
• Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing.
  
  
  

All About You

The ideal candidate for this position:

• Experience in the payments or technology business with exposure to Financial Institutions or experience in the FI space with some responsibility for payments, co-brand and business development is desirable.
• Demonstrated track record of planning, managing, and closing complex, competitive sales efforts and delivering results in a fast-paced environment with a sense of urgency and accuracy.
• Dynamic, forward-thinking positive team player, adept at engaging and leveraging internal resources to achieve success and contribute to the wider team environment.
• Ability to manage and grow internal and external cross functional relationships and partnerships with executives at all levels.
• Sound business judgment with established strategic and conceptual thinking and planning skills.
• Excellent strategic thinking and analytical skills with a proven track record in problem-solving and creating solutions that increase revenue.
• Bachelor’s degree required; MBA preferred.
  
  
  

Directeur, Gestion de Comptes, Institutions financières

Aperçu

L'équipe de gestion des comptes des institutions financières est une ligne d’affaires clé travaillant avec des partenaires clients pour faire progresser la stratégie de Mastercard en faisant croitre les paiements quotidiens, en supportant solutions adjacentes et complémentaires, en offrant des services à valeur ajoutée et solutions de sécurité.

L'équipe cherche à bâtir une équipe stratégique, consultative, diversifiée, composée de gestionnaires de comptes de classe mondiale, de résolveurs de problèmes et de leaders de vente. Nous recherchons des individus hautement motivés qui affichent une forte orientation vers la réussite, une curiosité intellectuelle, une ouverture, une résilience, une diligence et la capacité de mobiliser efficacement les ressources.

L'équipe travaille avec des institutions financières pour répondre à leurs besoins en matière de paiements, trésorerie, services bancaires courants, canaux numériques, analyse de données, marketing, sécurité, pour stimuler le développement commercial conjoint.

Le candidat se rapportera au Vice-Président, Gestion de comptes, Institutions Financières et sera basé à Montréal.

Rôle

• Fournir une gestion de compte stratégique supérieure, basée sur une planification robuste – en développant une compréhension approfondie des besoins des clients, en définissant des solutions créatives pour répondre à ses besoins, et en travaillant efficacement avec les partenaires internes pour mobiliser les ressources nécessaires pour offrir une valeur ajoutée.
• Identifier et développer de nouvelles opportunités commerciales (avec des clients existants et nouveaux) qui offrent le meilleur potentiel de croissance future des affaires et un retour appréciable sur les investissements financiers. Qualifier les opportunités avant de travailler avec des experts produits internes et d'autres parties prenantes pour ensuite faire progresser le processus de vente.
• Soutenir des initiatives organisationnelles stratégiques significatives, y compris la vente croisée de produits, capacités et solutions de Mastercard pour accroître les relations.
• Travailler avec les clients pour développer une compréhension approfondie de leur entreprise et un point de vue sur la manière dont les solutions Mastercard peuvent répondre aux besoin d’affaires, en mobilisant les parties prenantes pour faire avancer efficacement les opportunités à travers des cycles de vente hautement matriciels.
• Développer des cas d'affaires détaillés, y compris des analyses/modélisations financières, en soutien aux initiatives en collaboration avec les partneraires internes.
• Négocier, exécuter et gérer le processus de contrat client, en assurant la liaison globale des ressources et le partage d'informations.
  
  
  

Tout sur vous

Le candidat idéal pour ce poste possède :

• Une expérience dans le domaine des paiements ou de la technologie avec une exposition aux institutions financières ou une expérience dans le domaine avec une certaine responsabilité pour les paiements et le développement commercial est souhaitable.
• Antécédents démontrés de planification, gestion et clôture d'efforts de vente complexes et compétitifs et de livraison de résultats dans un environnement rapide avec un sens de l'urgence et de l'exactitude.
• Joueur d'équipe dynamique, avant-gardiste et positif, expert dans l'engagement et la mobilisation des ressources internes pour réussir et contribuer à l'environnement de l'équipe élargie.
• Capacité à gérer et développer des relations et des partenariats transversaux internes et externes avec des cadres à tous les niveaux.
• Jugement commercial solide avec des compétences établies en réflexion stratégique et conceptuelle et en planification.
• Excellentes compétences en réflexion stratégique et analytique avec un historique prouvé en résolution de problèmes et en création de solutions qui augmentent les revenus.
• Diplôme de baccalauréat requis; MBA préféré.
  
  
  

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
  
  
  

R-249237

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Financial Services, IT Services and IT Consulting, and Technology, Information and Internet

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