Directeur(trice) d'unité, Indemnisation - Habitation

Intact; Laval (administrative region); Hybrid; CAD 102,000 - 124,000; Full time

Benefits offered by this job

Hybrid work 3 days/week

Referral bonus program

Job summary

Intact is seeking a Unit Director, Homeowners Claims to lead a growing team and drive performance in claims processing. You will oversee quality, adherence to standards, and resource optimization while guiding staff and ensuring timely settlement of claims.

The role emphasizes collaboration with partners, process improvements, and maintaining Intact’s customer-focused approach in a hybrid work setting.

Qualifications

• Bachelor's degree in business administration or equivalent combination of education and experience.
• At least 3 years of experience as a claims expert, homeowners/household experience is a plus.
• Experience leading a team of claims specialists.

Responsibilities

• Measure team performance and ensure quality of claims handling.
• Organize and optimize resource use within budget while promoting teamwork and coaching.
• Improve operational processes and approve claim decisions under company standards.
• Represent the brand and business principles with partners.
• Review active files year-round and make informed decisions.

Skills

Claims management

Team leadership

Household insurance knowledge

IT systems proficiency

Education

Bachelor's in Business Administration or equivalent

Tools

IT systems

Job description

About The Role

Nous cherchons un(e) Directeur(trice) d'unité, Indemnisation - Habitation pour notre équipe grandissante!

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

Salary Range (but Not Limited To)

101,800 - 124,400

About The Role

Nous cherchons un(e) Directeur(trice) d'unité, Indemnisation - Habitation pour notre équipe grandissante!

Ce Que Vous Accomplirez Chez Nous

• Contribuer à la réalisation des objectifs corporatifs et régionaux en mesurant la performance de son équipe, en assurant la qualité du traitement des sinistres, le niveau de respect des normes, des procédures et de la productivité.
• Gérer les activités de son équipe en organisant, planifiant et contrôlant l'utilisation optimale des ressources humaines, financières et matérielles selon le budget, tout en favorisant le travail d'équipe et en orientant leur formation sur le plan technique.
• Participer à l'amélioration des processus opérationnels.
• Prendre les décisions pour son équipe concernant le traitement des dossiers sinistres et le paiement des indemnités en conformité avec les normes de l'entreprise.
• Promouvoir l'image de marque et les principes d'affaires auprès des partenaires.
• Procéder à des auditions de dossiers actifs tout au long de l’année.

Ce Que Vous Mettrez à Profit

• Baccalauréat en administration des affaires ou combinaison équivalente de formation et d’expérience
• Expérience d'au moins 3 ans à titre d'expert en sinistres (expérience habitation un atout)
• Expérience de gestion d’équipe d'experts en sinistres
• Détenir un certificat d'expert en sinistres
• Connaissances pointues de l'assurance des particuliers et des entreprises ainsi que de la responsabilité civile.
• Aptitudes et connaissances optimales des systèmes informatiques
• Se soucier des gens

Benefits

• Mode hybride 3 jours par semaine au bureau.
• Ce rôle est admissible à une prime de recommandation. #mesRéférences3000

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.