Directeur(trice) adjoint(e) de l'entretien technique / Assistant Director of Engineering (maint[...]

Four Seasons Hotels and Resorts; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

Four Seasons Hotel Montreal seeks an Assistant Director of Engineering to oversee hotel and building maintenance, ensuring quality service and compliance with regulations. The role involves managing a team for efficient operations, contributing to a luxury experience for guests. A strong candidate will possess technical knowledge, leadership skills, and a commitment to excellence.

Benefits

Extended Health Coverage

Discounts at MARCUS Restaurant and Spa

Employee recognition days and events

Retirement plan with employer contribution

Paid time off including sick and vacation days

Excellent training and development opportunities

Employee Travel Program with complimentary stays

Qualifications

• Fluent in English and French, both orally and in writing.
• 3 to 5 years' experience in a similar role within a 5-star luxury environment.
• Management experience with knowledge of infrastructure utilities.

Responsibilities

• Assist in hiring, training, and supervising maintenance staff.
• Ensure compliance with local codes and regulations.
• Implement preventive maintenance programs and customer service standards.

Skills

Communication

Customer Service

Team Spirit

Organizational Skills

Problem Solving

Education

Degree or certificate in HVAC, Plumbing, Stationary Engineer, or Refrigeration

Tools

Windows

Job description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.

Assistant Director of Engineering (maintenance)

Reports to : Director of Engineering

• Due to local laws, we prioritize applicants who have permission to work in Canada, and it is essential that both English and French are spoken and written perfectly.

The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellency and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service.

Position Summary

The Assistant Director of Engineering reports directly to the Director of Engineering. His or her primary role is to assist the Director of Engineering in all aspects of hotel and building maintenance, including electrical, plumbing, steam, gas, fire and safety, HVAC refrigeration, interior, painting and decorating, and to respond to requests and issues in an efficient, courteous and professional manner to achieve maximum customer satisfaction while adhering to Four Seasons policies. The Assistant Director of Engineering will, among other things, be responsible for supervising a team of seven (7) technicians in the department.

Core responsibilities

• Assists in the hiring, training, supervision, scheduling, counseling, and evaluation of performance and planning the activities of maintenance staff including making spot checks on a daily basis;
• Ensures proper execution of work order / request system and that items are followed up on when necessary;
• Ensures the hotel follows all local codes and regulations;
• Maintains logs on movement of stock items and tools and monitor distribution of items;
• Controls departmental labor and operational expense;
• Makes effort in reasonable energy saving and launch productive programs;
• Offers supervision on contractors and suppliers to assure the qualified rectification and items purchasing;
• Creates, approves and posts all Engineering staff schedules;
• Helps to create and adhere to annual budget for the division;
• Ensures that all emergency and life safety equipment and systems are inspected, tested and certified as per law and local codes;
• Must be able to multitask and prioritize departmental functions to meet deadlines;
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives;
• Must be able to maintain confidentiality of information;
• Requires reading of blueprints;
• Supervises and trains all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention Standards;
• Acts appropriately in all dangerous and / or emergency situations (fires, power outages, infiltrations, floods, etc.);
• Ensures that the work order / request system is properly executed and that items are followed up as required;
• Prepares requisitions and work orders and ensures effective liaison with the Procurement Manager;
• Implements preventive maintenance programs, policies and rules to ensure effective service;
• Works harmoniously and professionally with colleagues and supervisors;
• Executes all other related tasks.

Desired qualifications and skills

• Ability to communicate fluently in English and French, both orally and in writing;
• Holding degree or certificate in either HVAC, Plumbing, Stationary Engineer, Refrigeration, etc. Any other related field would be of great asset;
• 3 to 5 years’ experience in a similar role within a 5-star luxury environment;
• Management experience and a working knowledge of infrastructure utilities including, electrical distribution, chill water, natural gas, potable water, and associated equipment.
• Good knowledge of the Windows platform;
• Capacity to work in a fast-paced environment;
• Ability to work under pressure and manage it in a positive and effective way;
• Demonstrates a very high team spirit;
• Interest and ability to provide outstanding service to our guests;
• Maintains a professional appearance and behaves in a mature manner with integrity at all times;
• Being calm and patient and be of service passion;
• Be organized, meticulous and resourceful;
• Good knowledge in plumbing, HVAC, carpentry, electricity and painting;
• Must be available days, evenings, holidays and weekends so he can be accessible to his Engineering staff for any emergencies needing his expertise;
• Management experience and a working knowledge of commercial swimming pools.

What’s in it for you?

• Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc.) day one;
• Discounts at our MARCUS Restaurant and our 5 Star Spa;
• Employee themed recognition days and events such as Employee of the month, Service milestone celebrations, birthday events, and more!
• Retirement plan with employer contribution;
• Paid time off including sick days, vacation days and 2 additional floating holidays per year;
• Excellent training, development, and mobility opportunities;
• Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability);

The task list specified above is a non-exhaustive one, the position will require a constant adaptation to various situations of high stress activity.

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