Directeur d'unité - Assurance des particuliers

Essor Insurance Investment Counselling Inc.; Quebec; On-site; CAD 80,000 - 100,000; Full time

Job summary

Une société d'assurance renommée au Québec recherche un Directeur d'unité pour superviser une équipe dans le secteur des assurances personnelles. Vous serez responsable de motiver vos employés à atteindre des objectifs de performance, incluant la gestion des ventes et la qualité de service. Le candidat idéal a au moins 5 ans d'expérience, un diplôme pertinent, et des compétences en communication et en leadership.

Qualifications

• Minimum 5 ans d'expérience en assurance des particuliers, dont au moins 1 an en gestion.
• Expérience dans des centres d'appels (un atout).
• Excellentes compétences en communication en français, à l'oral et à l'écrit.

Responsibilities

• Gérer le personnel de l'équipe et contribuer aux objectifs de croissance et de vente.
• Participer à l'évolution des méthodes et procédures départementales.
• Conduire des séances de coaching et analyser la qualité et la relation client.

Skills

Leadership

Communication

Service client

Vente

Organisation

Résolution de problèmes

Education

D.E.C. en assurance de dommages ou équivalent

Permis de courtier en assurance de dommages pour individus (AMF)

Tools

Microsoft Office Suite

Job description

Directeur d'unité - Assurance des particuliers

Join to apply for the Directeur d'unité - Assurance des particuliers role at Essor - Assurances

Under the supervision of the Director of the department, the Unit Director will be responsible for coaching, motivating, and managing the employees to achieve performance targets and service standards (sales, productivity, quality, etc.). The role includes achieving business objectives, managing the allocated budget, and personnel management.

• Manage the team personnel, actively contributing to growth, sales, and retention goals;
• Participate in projects to evolve departmental methods and procedures;
• Exert participative leadership, fostering a performance culture by empowering employees;
• Conduct coaching sessions and telephone listening according to company standards; intervene in quality analysis and customer relations as needed;
• Monitor performance indicators, improve processes, and optimize team operations (call handling, service quality, etc.);
• Identify training needs in collaboration with employees and HR, and follow up on training;
• Ensure continuous improvement by supporting employees and ensuring proper use of tools;
• Plan daily staffing, managing absences, vacations, telecommuting, etc.;
• Maintain business relationships with insurers to communicate opportunities and issues;
• Collaborate with HR on recruitment processes;
• Hold monthly interactive team meetings involving unit employees;
• Handle complaints and improve customer experience;
• Support teams by taking calls during peak periods;
• Perform other related tasks.

Qualifications :

D.E.C. in damage insurance or equivalent;

Broker license in damage insurance for individuals (AMF);

Minimum 5 years of experience in personal insurance, including at least 1 year in a management role or relevant experience;

Experience in call centers (an asset);

Proficiency in Microsoft Office Suite;

Knowledge of insurer systems (an asset);

Loyalty and professional integrity;

Ability to objectively communicate company decisions;

Motivational skills for team management;

Customer service orientation and goal achievement focus;

Excellent sales and negotiation skills;

Autonomy and organizational skills;

Problem-solving orientation;

Excellent communication skills in French, both oral and written.

Note : The repeated headings "Directeur d'unité - Assurance des particuliers" and "Directeur d'unité - Assurance de dommages des particuliers" are present but do not affect the core content.

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