Directeur adjoint du magasin II

Canadian Tire Corporation; Ottawa; On-site; CAD 65,000 - 90,000; Full time

Job summary

A leading retail company seeks a Store Manager to deliver exceptional customer experience and ensure operational excellence across the store team. This role emphasizes training, staff accountability, and adherence to company standards, fostering a positive environment for continuous growth and development.

Responsibilities

• Champion Pro Hockey Life's Customer Experience Model.
• Ensure flawless execution of visual compliance standards.
• Motivate and develop Store Team through mentoring.

Job description

Job Responsibilities

• Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team
• Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette
• Achieve Net Promoter individual store targets
• Ensure Staff Onboarding is delivered to the company’s expectations
• Become an Ambassador of Canadian Tire’s Triangle Rewards Program
• Provide continuous feedback and coaching to Store Teams using Store Force Reporting
• Conduct Daily Huddles and formal performance evaluation programs

Store Operations

• Ensure flawless execution of PHL’s visual compliance standards, store maintenance, and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs)
• Utilize store initiatives and directives effectively according to required timelines
• Plan and follow up on weekly price changes and department POP, ensuring 100% system pricing including weekly price sweeps
• Deliver annual corporate shrink targets through team education, enforcement of LP and audit standards, and inventory control
• Oversee preparation for annual inventories
• Ensure compliance with all corporate LP, Cash, Store Audit, and OH&S policies and procedures
• Manage overall efficiency of store eCommerce business
• Ensure all IT and store infrastructure is functional and integrated into daily processes
• Coach and develop Department Managers and store staff through setting expectations, communication, coaching, feedback, and ongoing support
• Follow up to ensure execution of weekly store plans
• Create development plans and conduct annual appraisals for full-time staff; support and coach to improve performance gaps and provide ongoing coaching
• Communicate clearly and concisely; lead effective huddles, meetings, and coaching sessions, keeping the team informed
• Hold team accountable for completing required training within deadlines, working with Department Managers
• Provide resolutions for customer concerns
• Collaborate with the Store General Manager to establish succession plans through continuous training and development leveraging HR partners

Leadership

• Motivate the team and performance through recognition programs, store contests, customer compliments, and compensation
• Maintain PHL performance management expectations, including feedback, coaching, and progressive discipline where necessary
• Follow disciplinary processes consistently and impartially
• Promote and maintain a positive and motivating work environment
• Provide mentorship and influence continuous growth within teams

LI-MH1

Accommodements