Direct Support Worker (Casual)

The Salvation Army in Canada; Saskatoon; On-site; CAD 36,000 - 48,000; Full time

Job summary

The Salvation Army in Canada is seeking a Residential Worker for a 24/7 shelter in Saskatoon. The role supports men in crisis, follows policies, and helps residents access resources while maintaining safety, confidentiality and respectful care.

Responsibilities include documenting activities, coordinating with case management, and engaging with residents to promote stability and wellbeing. A relevant college diploma and crisis-intervention training are preferred.

Qualifications

• Completion of high school is required.
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Responsibilities

• Provide support to residents.
• Follow program policies and procedures.
• Document daily activities of residents in log book and incidents as needed.
• Assist Case Management in developing plans and communicating supports to residents.
• Work with Shelter Supervisor and team to maintain safety and dignity for residents.

Skills

Empathy

De-escalation

Documentation

Communication skills

Conflict resolution

Team collaboration

Problem solving

Boundaries

Attention to detail

Education

High school diploma

Social Service Work diploma (2 years)

Mental Health & Addictions diploma (2 years)

Non-Violent Crisis Intervention

Narcan/Naloxone Training

Trauma-informed care training

De-escalation training

First Aid/CPR

Mental Health First Aid

Basic computer skills

Criminal Record/Vulnerable Sector check

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Motivated by God’s love, The Salvation Army CRS is dedicated to nurturing a safe, compassionate, healthy and respectful community. Crossroads Residential Services is dedicated to providing a safe, stable and positive residential setting for men in crisis, respecting cultural and religious diversity. Residential Worker b will support individuals struggling with homelessness in Saskatoon.

Accountabilities

• Reporting directly to Residential Services Supervisor
• Provide support to residents.
• Strictly follow program policies and procedures.
• Be aware of all residents and their activities, prepare shift exchange and care for residents’ needs
• Document business requirements, process and report as needed.
• Document daily activities of residents in log book
• Fill out incident reports as necessary
• Develop and document options and recommendations to issues and problems.
• Support key stakeholders in understanding the implications of options and decisions.
• Work with Case Management team to provide resident information that helps develop case plans, communicate effectively with residents so that they are aware of the supports, resources and rules that are here for them.

CRITICAL RELATIONSHIP MANAGEMENT

Required to work in co-operation with other staff members in job related areas and treat all residents, volunteers, and members of the public with respect, dignity and confidentiality.

Governance

Boards and Councils: None

MANAGERIAL/Technical Leadership RESPONSIBILITY

• Reports directly to: Shelter Supervisor
• No formal managerial responsibility. May show others how to perform certain duties and procedures.

Financial And Materials Management

• Responsible for Petty Cash
• Responsible for giving out linen, hygiene products etc.

Working Conditions

• Working in a residential shelter for men.
• Shifts required for day time, night time and evenings – 24/7 facility
• Optional on call work available.
• May be subject to verbal abuse, discrimination, etc.
• No travel required
• The incumbent will work under the following disagreeable conditions:
  • Noise
  • Dealing with angry and abusive people
  • Verbal abuse
• The incumbent may be exposed to the risk of moderate injury or illness due to:
  • Physical attacks by others (i.e., being attacked by a resident)
  • Exposure to infectious diseases
  • Sharp objects (i.e., needle sticks)
  • Other dangerous situations

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education And Experience Qualifications

Education, Qualifications and Certifications:

• Completion of high school is required.
• Completion of a formal post-secondary/college diploma program of 2 academic years in Social Service Work, and/or Mental Health & Addictions is a strong asset
• Non-Violent Crisis Intervention Certificate or willingness to obtain.
• Narcan/Naloxone Training or willingness to obtain.
• Trauma informed care training or willingness to obtain.
• De-escalation training or willingness to obtain.
• First Aid/CPR
• Mental Health First Aid
• Basic knowledge of Computers
• Criminal Record/Vulnerable Sector

Experience And Skilled Knowledge Requirements

• Minimum one year experience in a setting working with marginalized clientele with a focus on mental health support.
• Experience working within the field of Mental Health and Addictions is a strong asset.
• Demonstrated understanding of the Behaviour Based Model.
• Working knowledge of Microsoft Suite
• Must be willing and able to pass Government of Canada Personnel Screening.

Skills

Skills and Capabilities :

• Understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Ability to develop and sustain professional working relationships with residents, members of the public, other agencies and staff, keeping strict confidentiality and appropriate boundaries.
• Ability to communicate effectively in oral and written form.
• Ability deal with difficult people.
• Ability and willingness to respect, promote, and support the mission, vision, and values of TSA and develop an understanding of the purpose of the Salvation Army in Canada and its implication as related to position responsibilities.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Strong understanding of professional boundaries when working with a vulnerable population.
• Strong listening, written, and verbal communication skills – clear and simple to understand.
• Able to proactively recognize potential risks, conflicts, and issues, respond with solutions and coaching.
• Attention to detail, problem solving, and analytical skills.
• Patience and ability to deescalate situations.
• Ability to coach and provide constructive feedback.
• Ability to make decisions within established framework while understanding the impact decisions will have on programming as well as programs around them.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Strong interpersonal and motivational skills.
• Demonstrates effective interpersonal and communication skills and the ability to deal with internal and external contacts at all levels of the organization in a professional manner.
• Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Demonstrated ability to take initiative, be reliable, and operate in an environment of accountability.
• Understands the dynamics of resident’s behaviour with the ability to assess their needs and risks.
• Ability to demonstrate understanding of and empathy toward cultural differences.
• Ability to work in high stress, busy environment.

This is a causal position with no fixed working scheduled hours.

Compensation

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.