Direct Support Worker

TSA The Salvation Army TSA; Charlottetown; On-site; CAD 23,000 - 29,000; Full time

Job summary

The Salvation Army in Charlottetown, PEI is seeking an Administrative/Residence Support worker to assist clients and tenants in a supportive housing setting. You will help with daily operations, meals, laundry and program delivery, while maintaining professional boundaries and a respectful approach.

The role emphasizes confidentiality, OH&S compliance and compassionate service. Experience with vulnerable populations preferred; willingness to learn and adapt to shift work with occasional

Qualifications

• Completion of high school diploma.
• Emergency First Aid & CPR certificates or equivalent.
• Mental Health First Aid certificate or willingness to obtain.
• Clear background check for working with vulnerable populations.

Responsibilities

• Assist with daily operations, laundry, and light cleaning.
• Provide support and guidance to residents when contacted for assistance.
• Document and report incidents to staff.
• Record tenant information accurately to support staff.
• Liaise with referral sources and external agencies as needed.
• Ensure ongoing enforcement of policies and safety procedures.

Skills

Communication skills

Team oriented

Patience

De-escalation

Adaptability

Education

High school diploma

Emergency First Aid & CPR

Mental Health First Aid

Background check clearance

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY

The role provides administrative and facility support to the residence's clients and tenants.

ACCOUNTABILITIES

• Select and complete items from cleaning and organizing list provided.
• Assists with daily operations, laundry, food services prep, light cleaning.
• Complete residence-related administrative tasks as required.
• Provide advice, guidance and support to residents when contacted for assistance.
• First contact for all situations not requiring immediate 911 assistance.
• Log and report all incidents to staff.
• Provide oversight to participant chores by instructing, teaching, encouraging, and coaching participants in how to do their assigned chores and monitor and document their completion according to policy and procedure.
• Provides support to tenants and staff in program delivery.
• Is involved in accompaniment off-site with tenants, reporting to supervisor or appropriate personnel daily activities in conjunction with personal plans.
• Consistently demonstrates respect and empathy for all tenants.
• Maintains availability for personal, practical, and moral support.
• Accurately records relevant information to support staff.
• Liaises with referral sources and other external agencies as needed.
• Ensures ongoing enforcement of policies.
• Accurately records and reports any tenant information relevant employees.
• Creates and revises documents to support the program.
• Performs other work-related duties as assigned.

WORKING CONDITIONS

• The incumbent's work environment is typically in a supportive housing.
• This position requires a moderate amount of keyboarding/manual record keeping and Those served by the program usually relate information that is highly disturbing in nature and will require intentional debrief and consultation.

The incumbent will work under the following disagreeable conditions

• Isolation
• Monotony
• Odors
• Stressful situations, including dealing with erratic and sometimes antagonistic behavior
• Verbal abuse
• Work schedule affecting lifestyle
• Exposure to bodily fluids, bodily waste
• Exposure to drugs and alcohol
• The incumbent may have little to no travel required.
• The incumbent carries a pager/walkie talkie and will work shifts.

The job incumbent may be exposed to the risk of minor to moderate injury or illness due to

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to bodily fluids
• Sharp objects
• Other dangerous situations
• Experience moderate physical exertion causing fatigue, may be required to lift up to 30 pounds.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Alternative combination of education and Experience may be considered.

Education, Qualifications and Certifications

• Completion of high school diploma.
• Emergency First Aid & CPR, Non-Violence Certificate, and Mental Health First Aid Certificate or willingness to complete once hired.
• Alternative combination of education and experience might be considered.
• Clear background check for working with vulnerable population.

Experience and Knowledge

At least one year of experience, preferably in social setting required.

Skills and Capabilities

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• The incumbent will have good verbal and non-verbal communication skills.
• Strong understanding of professional boundaries when working with a vulnerable population
• Patience and ability to deescalate situations.
• Strong service ethic and a friendly disposition with the public.
• Adaptability to change and frequent interruptions.
• Team oriented and able to take initiative.
• Willingness to work with people from diverse cultural backgrounds.
• Problem solving skills.
• Team player