Direct Response, Administrative Assistant

Kaizen Lab Inc.; Toronto; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading company in Canada seeks a Direct Response Department Administrative Assistant. This full-time position involves various administrative tasks and financial reconciliation to support campaign tracking. The role requires strong Excel skills, attention to detail, and a relevant degree or diploma. Join us in making a positive impact in the lives of youth at risk.

Qualifications

• 2-3 years’ experience in a finance or similar role.
• Experience with bookkeeping considered a strong asset.
• Raiser’s Edge experience an asset.

Responsibilities

• Support the direct response team for administrative effectiveness.
• Manage campaign tracking and reconciliation processes.
• Work with cross-functional teams on budget and data integrity.

Skills

Advanced Excel skills

Attention to detail

Knowledge of Direct Response channels

Data extraction and analysis

Education

Post-secondary degree or diploma in related field

Tools

Raiser’s Edge

Job description

Direct Response Department Administrative Assistant

Full-Time, Permanent 35 hours/week

Hybrid

Level 4

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Responsibilities:

The position is responsible for supporting the direct response team to ensure the administrative effectiveness of the department and the accurate online and offline campaign tracking, timely expense processing and data accuracy in the Raiser’s Edge. This position also includes the management of archival and current campaign samples, test tracking from art, components, insertion and delivery status, and interfaces with internal staff and external vendors to ensure a smooth operating system.

This role consists of approximately 50% Reconciliation Processes and 50% Administrative Duties.

• Initiate the purchasing and payment process for campaigns, which includes purchase orders, EFT payments, cost allocations and reconciliation per expense budget.
• Ensure all budgets and transactions are recorded in Raisers Edge accurately within a timely manner.
• Track overall financial revenue and expenses per campaign budget in a timely manner.
• Work with cross functional teams in a variety of capacities to ensure accurate and appropriate coding, data integrity and timely uploads of all necessary data.
• Work with Associate Director to develop and track performance of campaigns including projections.
• Communicates with suppliers to verify qualities, resolve inaccuracies, delays that affect campaign delivery and budgets.
• Ensure data hygiene throughout Raisers Edge as it relates to campaign and fund codes.
• Work with digital team to make any updates to donation pages as needed.
• Organize and file both physical appeal packages and digital campaign samples, monitoring and tracking mail appeal seed list, delivery log and reporting any delivery delays that could affect appeal package results.
• Support the development of campaign briefing documents for data and donor services teams.
• Update and maintain direct response campaign schedule via shared communication calendar.
• Provide administrative support to Associate Director of Direct Response.
• Other duties as assigned.

Qualifications

• Post-secondary degree or diploma in related field.
• 2-3 years’ experience in a finance or similar role.
• Advanced Excel skills required.
• Experience with bookkeeping considered a strong asset.
• Excellent attention to detail.
• Knowledge of Direct Response channels an asset
• Experience with data extraction and analysis considered an asset.
• Raiser’s Edge, experience an asset.

Interested applicants please submit a cover letter and resume directly this posting on or before June 26, 2025. Only those selected to move forward within our recruitment process will be contacted. No agencies or phone calls, please.

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful, and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented, and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.