Dipatcher/Call taker

Riide Limited; Saskatoon; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Call Taker to join their Dispatch Office in Saskatoon. This entry-level position involves answering calls and booking taxi services using an advanced dispatch system. Ideal candidates will possess strong customer service skills, proficiency with technology, and a good knowledge of local landmarks. The role offers part-time hours with the potential to transition to full-time, providing a great opportunity to grow within a progressive company that values quality and inclusive transportation. If you are self-motivated and enjoy working in a team, this could be the perfect fit for you.

Qualifications

• Strong customer service skills with a focus on professionalism.
• Ability to learn new computer systems quickly and efficiently.

Responsibilities

• Answer incoming calls and book taxi services through the dispatch system.
• Support customer service excellence and deescalate complaints.

Skills

Customer Service Skills

Computer Technology Skills

Verbal Communication

Written Communication

Knowledge of Saskatoon

Tools

Computer Dispatch System

Job description

The Opportunity

Riide Holdings Inc. has an opportunity in their riide division, for an eager Call Taker to join the Dispatch Office. This entry-level role is responsible for answering incoming calls and booking taxi services through riide’s advanced computer dispatch system.

The Details

Status: Part-Time - Union (opportunity to transition to full-time)

Location: Saskatoon, SK (Onsite)

Start Date: Immediate

Salary: from $15.00/hour

Shift(s): Must be available to work evenings, overnight (11:30pm-8:00am)

Reports To: Dispatch Manager

The Responsibilities

The Call Taker is responsible to:

• Support customer service excellence by answering incoming calls with professionalism and efficiency;
• Process requests through the advanced computer dispatch system with accuracy and following internal dispatch protocol;
• Positively interact with the Dispatch Office team;
• Proactively deescalate customer complaints;
• Transfer issues to the Dispatch Manager; and
• Other duties as directed.

The Requirements

To be successful as a Call Taker, you will possess:

• General knowledge of Saskatoon (key landmarks, road names, etc.);
• Strong computer technology skills with the ability to learn new systems quickly;
• Proven customer service skills;
• Fluency in English with excellent verbal and written communication;
• Ability to work as part of a team in an open office concept;
• Self-motivated and able to work independently as required; and
• Reliable transportation to and from work.

The Company

Originally established in 1972, Riide Holdings Inc. has evolved and grown from a traditional taxi service to be the leader through a diverse and progressive approach. riide is bringing a new system of mobility to Western Canada by giving the public the freedom to choose quality, safe, and inclusive transportation to carry them to their destination. #yourrideyourway #TEAMriide

In addition to riide, Riide Holdings Inc. includes Prestige Car Service, Atomic Auto, and Railway Gas & Convenience.