Digital UX / CX Lead

Shannex; Halifax; On-site; CAD 70,000 - 90,000; Full time

Job summary

A family-owned health organization is seeking a Digital UX / CX Lead based in Halifax, Nova Scotia. You will design and improve digital experiences across platforms while collaborating with diverse teams. This role offers extensive benefits, including health coverage and travel insurance, contributing to an inclusive and supportive workplace. Ideal candidates have 5+ years in UX/CX design, with skills in analytics and tools like Figma and Google Analytics.

Benefits

Comprehensive health and dental benefits

Access to virtual healthcare

RRSP program with employer matching

Vacation accrual

Free onsite parking

Continuing education opportunities

Discounts and perks through our WorkPerks program

Qualifications

• At least 5 years of experience in UX / CX design or digital customer experience roles.
• Experience with large-scale digital transformation projects is an asset.
• Strong skills in CMS and engagement software.

Responsibilities

• Design and improve digital experiences across web and mobile platforms.
• Lead projects on website information architecture and design.
• Conduct user research and design user flows and prototypes.

Skills

CSS

HTML5

UX

Usability

Responsive Web Design

Education

Education in Human-Centered Design, UX Design, Psychology, Marketing, or related fields

Tools

Google Analytics

WordPress

Figma

Sketch

Job description

Job Description

If you take pride in being compassionate, honest, professional, and safe, consider a rewarding career at Shannex. It's an exciting time to join our team. We are undergoing a period of growth and transformation, incorporating new technologies and human-centered digital journeys to serve an expanding customer base. As an established and respected family-owned organization, Shannex offers endless opportunities for growth, development, and advancement.

We are searching for a collaborative and data-driven Digital UX / CX Lead to join our Brand Team based in Halifax, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members, collaborating with subject matter experts, external vendors, developers, marketers, and customers, while demonstrating your skills and leading important, highly visible work. Additional benefits include:

• Comprehensive health and dental benefits plan including an Employee and Family Assistance Program
• Access to virtual healthcare 24/7 for free through the group health benefit plan
• RRSP program with employer matching
• Vacation accrual starting immediately and travel insurance
• Free onsite parking
• Access to discounts and perks through our WorkPerks program
• Opportunities for continuing education and training through Shannex's Centre of Excellence
• Participation in sector innovation and continuous improvement initiatives

About the Opportunity

You will be responsible for designing and improving digital experiences across web, mobile, and related platforms to enhance satisfaction, usability, accessibility, engagement, and conversions. Reporting to the Director of Brand Experience, the Digital UX / CX Lead will contribute to a strategic digital transformation impacting customers and team members across Nova Scotia, New Brunswick, and Ontario. Key responsibilities include:

• Leading and liaising with external agencies on website IA restructuring and design projects
• Creating and publishing new pages, sections, and microsites
• Overseeing annual content and digital UX improvements with subject matter experts
• Providing UX / CX recommendations across a digital ecosystem supporting multiple brands and websites
• Developing and managing a Digital CX / UX Continuous Improvement plan
• Using data, including A/B testing and analytics, to inform initiatives
• Conducting user research and translating findings into actionable recommendations
• Designing user flows, page layouts, and prototypes (Figma, Sketch, Adobe XD preferred)
• Collaborating with marketing, content, recruitment, and systems teams to implement user-centric designs
• Monitoring digital UX / CX trends and best practices
• Identifying KPIs and conversion events, measuring and reporting on improvement efforts

About You

In addition to valuing continuous improvement, collaboration, and accountability, you bring:

• At least 5 years of experience in UX / CX design or digital customer experience roles; experience with large-scale digital transformation projects is an asset
• Education and/or work experience in Human-Centered Design, UX Design, Psychology, Marketing, or related fields
• Knowledge of Web Content Accessibility Guidelines (asset)
• Basic SEO concepts and application
• Experience with email marketing and automation (preferred)
• Strong skills in Google Analytics or similar platforms, CMS (e.g., WordPress), and engagement software (e.g., Simplycast)
• Excellent communication skills, including plain language content writing
• A passion for healthcare and ensuring seniors have access to quality services and care

About Us

Shannex is a family-owned organization committed to Better Living for every stage of life. Since 1988, we have grown from a single nursing home to a trusted partner across healthcare, hospitality, and lifestyle sectors, with locations in Nova Scotia, New Brunswick, and Ontario. Our brands include Allbright, Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. We also provide Transitional Health Services in partnership with Nova Scotia Health. For more information, visit our website.

If you're ready to join the Shannex team of great people, apply today!

Great People is a core value at Shannex, based on the belief that our team members are the spirit and foundation of the organization. We are committed to equity, diversity, inclusion, and belonging, fostering a culture that embraces individual uniqueness, fairness, and zero tolerance for racism and discrimination. At Shannex, every team member belongs.

All applications are kept confidential. Only those selected for an interview will be contacted.

Key Skills

CSS, InVision, Balsamiq, HTML5, Information Architecture, UX, Usability, Wireframing, UI, Axure, Responsive Web Design, Sketch

Employment Type : Full-Time

Experience : 5+ years

Vacancy : 1