Digital Solution Engineering Manager, Cloud & AI Platforms

Microsoft; Toronto; On-site; CAD 128,000 - 223,000; Full time

Job summary

A leading technology company is seeking a Digital Solution Engineer in Toronto, Canada, responsible for guiding team strategies and promoting key Microsoft solutions. The role requires extensive experience in technical sales, leadership, and the ability to engage with customer decision-makers. Candidates must hold a Bachelor's degree in a relevant field, with a strong background in cloud solutions and solution engineering.

Qualifications

• 6+ years technical pre-sales or consulting experience.
• 3+ years as a technical sales specialist.
• Experience with cloud and hybrid infrastructures.

Responsibilities

• Oversees and implements strategies for customer engagement and product usage.
• Coaches team on technical solutions and executes strategies.
• Directs relationships with customer decision makers to enhance sales efforts.

Skills

Technical sales

Customer engagement

Team management

Cloud solutions

Solution engineering

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Information Technology

Bachelor's Degree in Engineering

Job description

Responsibilities (Text Only)

Build Strategy - Oversees and guides team to analyze, develop, and implement approach or action plans to promote customer usage of key/prioritized Microsoft solutions/products that support customer’s business outcomes. Designs the approach of promoting product usage. - Builds and applies customer compete knowledge of team by enabling competitive learning and identifying experts to share knowledge and drive change. Enables team to share compete knowledge with internal teams and communities, influence compete strategies, and highlight Microsoft advantages during architecture and capability discussions. - Supports the voice of the customer (VOC) through escalation, acceleration, and additional emphasis of feedback, blockers, insights, and resources (e.g., unified action tracker [UAT], technical feedback platform) as needed. Looks across multiple customers for opportunities to consolidate and prioritize items across the business. - Works with local account teams to provide feedback on corporate domain messages. Ensures team is equipped to execute compete strategy, collaborating with cross-functional groups as needed. - Maintains communications with internal partners on highest potential customers to pre-align technical resources to customer and customer cases based on account planning and priorities, with the flexibility to realign to minimize orchestration and enable proactive engagements as needed. Sponsors and leads SME identification and promotes use of Regional/Corporate programs (Azure Customer Experience, Global Black Belts) to leverage subject matter experts to unblock complex opportunities - Coaches and provides support to team and across internal teams to define and execute strategy. Proactively approaches customers to understand and identify cross-workload strategy opportunities. Engages internal teams to ensure capability to execute strategy. Scale Customer Engagements - Directs and cultivates key relationships with customer technical and business decision makers and coordinates with sales team in delivering and advancing the sales strategy. Coaches and enables team to identify and proactively engage with key customer technical and business decision makers to help unblock technical obstacles. - Enables and empowers team to influence customer decisions and ensure customer needs are met and influence customer technical buy-in by streamlining processes and leveraging broad knowledge of processes (e.g., Managed Service Provider [MSP], co-sell partners), tools, and programs (e.g., FastTrack). Aligns goals across solution areas and facilitates cross-selling with various workloads (e.g., Apps, Data and Infrastructure). - Ensures consistency and quality of engagements through sharing, evolving or developing standards and best practices (e.g., managed service provider [MSP], managed certified professional [MCP]) by implementing cross-functional initiatives to different channels across a subsidiary. Models and promotes proactiveness in customer engagement, enabling team to take initiatives on the sales agenda and drive progress. Ensures team leverages common sales and delivery methodology for the Microsoft sales organization. - Leverages knowledge of programs and investments (e.g., Microsoft Technology Center [MTC], exec briefing center, partner workshops) and independently facilitates resolution of technical and non-technical blockers by engaging other teams. Anticipates potential blockers based on needs. Identifies patterns of blockers within area of expertise and drives resolution through local and global escalation. - Uses knowledge of customer context, and broad technical, domain, cross-solution, and market/industry knowledge and experience to build credibility with and influence customers (up to C-level) individually or at scale. - Orchestrates team resources and coaches team to maximize impact of customer engagements and drive mid- to long-term strategy through cross-workload capacity planning, prioritization, capabilities assessment, and utilization of resources. Proactively plans team resources and influences future blueprints. Holds team accountable for maximizing selling time to achieve scorecard objectives and subsidiary strategy. Scale Through Partners - Maximizes area-level capacity and capabilities of scaling through partners by coaching team to grow partner network, identifying gaps and promoting Microsoft within the Microsoft ecosystem. Raises escalations or alleviates blockers through collaboration with manager-level counterparts in cross-functional groups. Solution Design and Proof - Identifies new technical and business trends and needs, and identifies ideas that can be transformed into applications of solutions that benefit customers/partners, serving as the voice of the customer (VOC) to Microsoft. Ensure input is utilized and solutions for the customer are established at the area level. - Coaches team to leverage solutions in innovative ways that use Microsoft technology to meet customer needs. Supports team in coordinating with stakeholders to develop solutions for complex sales scenarios. Drives the culture of innovation and learning to enable team to execute on those solutions. - Coaches team and oversees demonstrations (e.g., pre-built demos, architectural design sessions [ADS], proof of concept [POC] sessions with partners, pilots, hackathons) of solutions and position solutions against competitors. Ensures demonstrations enable customers to identify and resolve technical issues with clear criteria and next steps that guarantee deployment of Microsoft technology. Guides team on Microsoft standards on demonstrations to provide feedback to partners. Identifies patterns and trends to provide feedback on improving demonstrations. Technical Leadership - Ensures team members participate in tech communities and drives feedback to improve overall team member experience and effectiveness at subsidiary level. Contributes and participates in Customer Executive Briefing Center sessions. Shares best practices internally on community calls and drives recognition of Microsoft cloud solutions through presentations and engagements with external audiences. - Enables and empowers team to develop technical expertise and provide technical insights to internal teams. Acts as a role model for continuous learning and development and anticipates future needs for capabilities based on industry/market trends. - Influences and oversees team to conduct one-to-many events (e.g., workshops, Webinars) to present and educate customers, partners, and colleagues with broad knowledge across Microsoft solution areas/products. Other - Embody ourculture andvalues

Qualifications (Text Only)

Required/minimum qualifications - Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 6+ years technical pre-sales or technical consulting experience OR equivalent experience. - 3+ years experience working as a technical sales specialist or in a solution engineering capacity. Additional or preferred qualifications - Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 12+ years technical pre-sales or technical consulting experience OR equivalent experience. - 6+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management. - 5+ years people management and/or informal/indirect team leadership experience (including leading virtual teams). Digital Solution Engineering M5 - The typical base pay range for this role across Canada is CAD $128,000 - CAD $222,400 per year. Find additional pay information here: https://careers.microsoft.com/v2/global/en/canada-pay-information.html Microsoft will accept applications for the role until July 24, 2025. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a requestvia the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.