Digital - Senior Manager/Manager, Omni Customer Logistics

Aritzia; Canada; On-site; CAD 100,000 - 150,000; Full time

Job summary

Aritzia is seeking a Senior Manager in Omni Customer Logistics to enhance customer experiences across delivery and returns. This role involves strategizing logistics offerings and collaborating with cross-functional teams. The successful candidate will have extensive industry experience and a commitment to quality service.

Benefits

Product Discount

A-OK Commissary & Café

The SET - Fitness Studio

Aritzia Virtual Wellness

Aspirational Workplace

Amenities for Family

Additional Perks

Qualifications

• 5+ years of experience in Omni, Product Management, Operations & Logistics, or eCommerce.
• Collaborate fluently with cross-functional partners.
• Commitment to quality and business value.

Responsibilities

• Establish an enduring omni strategy across all digital customer touchpoints.
• Build and manage the Customer Shipping and Returns Program.
• Identify and implement technology for cross-channel capabilities.

Skills

Omni

Product Management

Operations

Logistics

eCommerce

Job description

THE TEAM

The mission of the Omni Department is to connect our channels with the right tools and information to accelerate sales and grow omni customers.

THE OPPORTUNITY

Aritzia is growing and our Omni Department is growing with it. This is a unique opportunity to be part of the team responsible for building the foundation to deliver seamless omni experiences for our customers across our fulfillment and delivery channels. As the Senior Manager, Omni Customer Logistics, you will lead the team to ensure our customers receive exceptional service through every stage of the post-purchase journey including shipping, delivery, and returns. You will apply and grow your knowledge of the industry landscape and work with a variety of senior leaders across Retail, eCommerce, Concierge, Technology, and Supply Chain to deliver against the vision. And, with the skills you gain in this role, the opportunities are endless - from a rewarding career in the Omni Channel Department, to continued growth and development with Aritzia.

THE ROLE

As the Senior Manager, Omni Customer Logistics, you will lead the team to:

• Establish an enduring omni strategy across all digital customer touchpoints
• Offer elevated, timely, and convenient customer logistics services
• Build and manage the Customer Shipping and Returns Program to optimize returns and exchanges, advance service options, and ensure policies are competitive
• Identify and implement technology to enable consistent cross-channel capabilities
• Partner with cross-functional teams like eCommerce, Retail, Product, and Supply Chain, to optimize the customer deliver experience (final mile delivery options, balance speed/cost, same day)

THE QUALIFICATIONS

The Senior Manager , Omni Customer Logistics has:

• Proven skills, education and 5+ years of industry experience in Omni, Product Management, Operations & Logistics, or eCommerce
• Experience in retail operations with exposure to supply chain logistics is also a benefit
• A commitment to learn and apply Aritzia's Values and Business and People Leadership principles
• The ability to collaborate fluently with cross-functional partners
• A commitment to quality and investing in results that add value to the business

THE COMPENSATION

The typical hiring range for this position is $100,000 - $150,000 CAD per year. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience.

We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.

Aritzia's Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences - we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount - Maybe you've heard of our famous product discount? Or our exclusive private shopping events? You have now.
• A-OK Commissary & Café - Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and café is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
• The SET - Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well.
• Aritzia Virtual Wellness - Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they're physical, mental, social or financial.
• Aspirational Workplace - Our offices are specially designed to be spaces of creativity, productivity and inspiration. They're also dog friendly. Woof.
• Amenities - Additional amenities include a private parent's room, shower facilities with elevated complementary conveniences, bike rooms and more.
• The Extras - We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.