Digital Production Manager (20 month contract)

Loblaw; Toronto; On-site; CAD 68,000 - 94,000; Full time

Job summary

Loblaw Digital, based in Downtown Toronto, is seeking a Digital Production Manager to oversee content production, QA, and deployment for Shoppers Drug Mart and PC Health. You will lead Production Specialists and manage end-to-end CMS workflows across multiple channels.

Ideal candidates bring 3–5 years in digital marketing environments, strong CMS and web analytics skills, plus experience leading teams and driving accessibility and SEO best practices. This temporary role includes benefits.

Qualifications

• 3–5 years experience in a digital agency or client-side environment implementing digital marketing programs.
• Expert at mastering web tools; experience with CMS and web analytics.
• Experience managing people.
• Strong project management skills.
• Excellent interpersonal and written communication.
• Open to change and able to pivot quickly.
• Expert in accessibility standards and SEO best practices.
• Highly organized with attention to detail.
• Experience with Contentful is a bonus.

Responsibilities

• Manage direct reports, coaching and guiding teams to optimize build processes.
• Oversee content production, QA and deployment for Shoppers Drug Mart and PC Health channels.
• Coordinate content review and vendor programs with Loblaw Media.
• Plan workflows; explore automation and AI tools.
• Troubleshoot production and CMS issues; implement long-term solutions.
• Facilitate experimentation, personalized content, and user testing.
• Report campaign results and apply data-driven insights.
• Advocate accessibility standards across digital content.
• Lead large-scale initiatives for Shoppers Drug Mart and PC Health channels.
• Occasional after-hours work for big launches.

Skills

CMS platforms

Web analytics

People management

Project management

SEO best practices

Accessibility standards

Contentful

Digital marketing

Tools

Contentful

CMS tools

AI tools

Job description

Why is this role important?

Digital Production Manager – Shoppers Drug Mart & Digital Health (20 month contract)

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

As a Digital Production Manager, you will oversee Digital Production Specialists who author and QA content across our Shoppers Drug Mart and PC Health app and website. You will be responsible for overseeing the end‑to‑end process for all content management within the above websites. You will lead large scale Loblaw Digital initiatives as they relate to onsite content and provide consultation from a production perspective. You will exhibit excellent judgement, time management, troubleshooting, and have the ability to manage multiple priorities.

What you’ll do

• Manage direct report(s), providing coaching, mentorship and guidance. Continually look to optimize how we work to find the most efficient build processes.
• Oversee and implement content production, QA and deployment for all Shoppers Drug Mart and PC Health channels.
• Support and scale the content review and content management of vendor programs for SDM by working in partnership with the Loblaw Media team.
• Manage workflow planning, while continually seeking process improvements and exploring the use of automated tools, including AI programs.
• Troubleshoot complex production and CMS problems, find solutions that can be applied long‑term.
• Facilitate experimentation, personalized content and user testing
• Report on all campaigns on‑site and apply data driven insights to future campaigns.
• Advocate for accessibility standards within all digital content.
• Lead large scale initiatives as they relate to Shoppers Drug Mart and PC Health channels. Provide consultation from a productionperspective.
• Occasional after hours work may be required for large launches or when urgent issues arise.

Does this sound like you?

• You have 3-5 years’ experience in a digital agency or client‑side environment implementing and overseeing digital marketing programs.
• You’re an expert at mastering web tools. You’ve used various Content Management Systems and web analytics platforms.
• You have experience managing people
• You have strong project management skills.
• You have strong interpersonal and communication skills – both verbal and written.
• You are always open to new opportunities, welcome change and are able to pivot with ease.
• You are an expert in accessibility standards and SEO best practices.
• You are highly organized and have incredible attention to detail.
• Experience with Contentful is a bonus.

How You’ll Succeed:

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Employment Type:

Full time

Type of Role:

Temporary with Benefits (Fixed Term)

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :$68,000.00 - $93,500.00 / 68.000,00$ - 93.500,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.