Digital Product Owner

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto is looking for a Digital Product Owner to enhance the client servicing experience. You will focus on the Client Servicing Journey, executing roadmaps and collaborating with cross-functional teams. Candidates should have a minimum of 2 years in a digital product role and experience with Agile delivery. The position offers competitive compensation and career development opportunities.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

Opportunities for career development

Qualifications

• Minimum 2 years of experience in a digital product.
• Strong hands-on experience with Agile Product Delivery.
• Demonstrated experience working effectively with agile cross-functional teams.

Responsibilities

• Execute the roadmap for the Client Servicing Journey.
• Support Journey Lead by leading refinement sessions.
• Gather insights from Advisor teams and clients.

Skills

Digital experience creation

Client engagement solutions

Agile Product Delivery

Cross-functional team collaboration

Tools

Salesforce

Job description

Job Summary

Job Description

What is the Opportunity?

Wealth Management Canada (WMC) is on a journey to transform the end-to-end Advisor Desktop experience to enable our teams to focus on what matters most: providing our clients with the AA experience. As part of the end-to-end experience, Salesforce 2.0 will be the central hub for our Advisors, connecting capability across client servicing, portfolio management, planning, and partnering with other businesses (e.g. PH&N, RT, Ins, private banking, retail and commercial banking).

The platform will deliver a simplified Advisor Desktop powered by intelligence, enabling seamless client service, business growth, and productivity for teams.

As a Digital Product Owner, you will be a key contributor on the development and optimization of this experience, focusing on the “Client Servicing” pillar.

What will you do?

• Execute the roadmap for the “Client Servicing Journey” that includes the re-design of the client profile, for advisors to understand and manage their client relationships.
• Support Journey Lead by leading refinement sessions with technology partners.
• Facilitate requirement gathering sessions with stakeholders and end-users.
• Execute on the Client Servicing roadmap, moving all the supported apps to Salesforce to create a central hub within the platform.
• Work closely with other product journeys, technology, and user experience designers to bring product visions to life, ensuring cohesive and effective solutions.
• Gather insights from Advisor teams, clients, and other stakeholders to continuously improve product features and performance.
• Define and track metrics to assess the effectiveness of each release, leveraging data to continuously improve the experience.
• Collaborate closely with the Digital Product Lead and Journey Lead, ensuring alignment with the product goals to deliver an elevated experience.

What will you need to succeed?

Must-Have

• Minimum 2 years of experience in a digital product, preferably in creating digital experiences
• Proven ability to implement client focused digital solutions that drive engagement
• Strong hands on experience with Agile Product Delivery
• Strong understanding of modern digital product development practices
• Demonstrated experience working effectively with agile cross functional teams, including technology, design and business stakeholders
• Experience managing initiatives from conception through implementation, ensuring timely and successful delivery

Nice to Have

• RBC Organizational Awareness
• Wealth management experience
• Experience working with Salesforce
• Strong meeting facilitation skills

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

Job Skills

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-21

Application Deadline:

2025-07-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.