Digital Product Manager: Client Experience

Co-operators; Toronto; Hybrid; CAD 91,000 - 141,000; Full time

Benefits offered by this job

Hybrid work model

Training & development

Flexible time off

Total rewards package

Volunteer days

Job summary

CGL is seeking a Product Manager to deliver digital experiences and own a large portion of the digital product portfolio. You will manage client, advisor, and operations experiences, aligning business needs with strategic delivery components prioritized by impact and time to market.

You will lead cross-functional teams, develop roadmaps, analyze data to optimize solutions, and drive continuous improvement within an agile, collaborative culture.

Qualifications

• 3+ years of experience in product management, strategy, or client growth roles.
• Bachelor's or Master’s degree in business, Marketing, Engineering, or related field.
• Experience leading cross-functional initiatives focused on lead generation, sales enablement, or client acquisition.
• Strong understanding of customer journey design, digital channels, and CRM/lead management platforms.
• Experience with data analytics, performance measurement, and reporting to drive product decisions.
• Excellent stakeholder management and communication skills.

Responsibilities

• Collaborate with a cross-functional team to deliver solutions for the telephony channel, enhancing the guided omni-channel experience for cooperators.
• Lead workshops to generate innovative ideas aimed at improving the client experience.
• Ensure delivery teams have all necessary requirements to provide a best-in-class customer experience solution.
• Partner with the analytics team to create weekly dashboards tracking the performance of the IVR and identify areas of opportunity based on insights generated.
• Develop and maintain a roadmap for the rollout of initiatives, ensuring timely and budget-compliant delivery in collaboration with delivery partners.
• Conduct market research and competitor analysis to inform product strategy and development.
• Communicate product vision and strategy to stakeholders and team members.
• Monitor and evaluate product performance, making data-driven decisions to optimize and enhance the product.
• Foster a culture of continuous improvement and innovation within the team.
• Play a leadership role in the team to ensure that solution features are in-scope, on-time and of high quality.
• Apply incremental delivery principles, drive the delivery of business value, communicate progress, elicit feedback, and enable stakeholder reviews for validation in the process.
• Review and assess opportunities for new improvements and functionality based on feedback and business objectives.
• Leading and engaging your team to deliver strategic objectives through effective coaching and mentoring, identifying and developing emerging talent, and fostering an innovative, collaborative, and agile culture.

Skills

Cross-functional leadership

Stakeholder management

Data analytics

CRM / lead management

Digital product management

Education

Bachelor's/Master's degree in Business/Marketing/Engineering

Tools

CRM systems

Job description

CGL is seeking a Product Manager to deliver digital experiences and own a large portion of the digital product portfolio. You will manage client, advisor, and operations experiences, aligning business needs with strategic delivery components prioritized by impact and time to market.

You will lead cross-functional teams, develop roadmaps, analyze data to optimize solutions, and drive continuous improvement within an agile, collaborative culture.